• Conduct comprehensive reviews of third-party AML policies to ensure compliance with Zero Hash policies.• Perform detailed onboarding reviews for business entities, ensuring adherence to KYB attributes and regulations.• Conduct regular audits of third-party platforms to verify CIP, KYC, and OFAC screening protocols.• Aid in ensuring required disclosures on platform user interfaces.• Review periodic audits of onboarded businesses for KYC/KYB and AML compliance.• Collaborate with teams to address surveillance alert quality issues.• Conduct research on entities using public domain and database search services.• Develop and refine testing matrices for business platforms, assist with development of policy and procedure updates.• Collaborate with management to enhance review procedures and communications.• Perform quality control reviews of OFAC and PEP alerts.• Manage updates related to Executive Orders, OFAC, and FinCEN alerts.• Provide bi-weekly updates on EDD reviews and individual activity.• Assist in training new team members on compliance and onboarding policies.

Direct daily work, assist with new training and understanding with new staff, educate with policies and procedures.Monitor and implement compliance expectations, by creating operational activities within the branch to ensure satisfactory passing of Retail Quality Assurance assessments and audits.Display knowledge in explaining and selling products.Obtain loan products for customers via sales leads and referrals.Give support to team members with sales and operational assistance.Assist with underwriting needs to complete loans in process.Observe and Coach staff on a weekly basis with setting expectations with customer experience and sales expectations.Entrusted to work the branch as sole manager when Branch Manager is absent.Reviewed operational data to forecast trends and prepare reports for use in strategic business decision-making.Helped customers with financial problems using a relationship-based approach.Continuously classified and filed records to keep the system efficient and all information organized.

Managing operational functions including loss control, compliance, and customer retention and audit standards. Supervised, coached and developed Tellers, Senior Tellers regarding policies, procedures, products, systems and banking transactions. Dealt with all aspects of branch operations, including paying and receiving transactions, regulatory compliance, and Bank Policy & Procedure. Lead and developed branch teller staff as well as banker staff to meet customer's service needs and to foster an environment in which all employees can perform their best.

processing teller transactions, for personal and business customers, which included referring our bank products. Immediate supervisor over the tellers, ensuring that the operations of the tellers are met. Responsible with opening and closing procedures of the branch. Custodian of cash vault and monetary items for over 4 years. Have a leadership role with tellers in regards to staying current with policies and procedures, systems and products. Assist with new teller training. Help resolve issues for customers and employees. Also aid the Assistant Branch Manger with operational duties such as scheduling, making management decisions in his absence, and overriding approvals for tellers

Duties included processing teller transactions, and also providing customers with information in regards to bank services. Made approvals for other tellers, which included signature and incoming and outgoing cash verification