Wanda Sanders Email & Phone Number

United States

• Conducted complex research to solve customer related cost savings issues.• Used multiple systems to interpret data retrieved from Sql queries from migrated systems, Metasolv Solution, Winforce, Salesforce, Icare, Wincare ,TCB, Razorsight Synchronoss Invoices, Softspeed, Revchain, Utopia and Neustar.• Collaborated and provided information to the dispute team for Vendor disputes.• Identified stranded circuits resulting in substantial ongoing cost savings for Windstream.• Reached and often exceeded the individual monthly $10,000 goal of Cost Savings while training coworkers.• Managed and resolved requests sent through JIRA from internal teams. Assisted with the decision to restore customers’ circuits that were disconnected in error.• Trained co-workers and provided daily support for system process gaps.

Greenville, South Carolina, United States

• Entered customer orders and features into MSS.• Compared facility channel assignment and customer numbers for accuracy to ensure correct numbers were entered into MSS for porting over to Nuvox.• Assigned Nuvox numbers to customer orders for customer’s requesting new numbers.• Corrected rejections and entered updates to customer’s orders.• Communicated with other departments to ensure features were keyed correctly.• Calculated and priced features to match sales proposal. • Processed Crossnetwork and complex NNI orders while working closely with sales and PC’s.

Omaha, Nebraska, United States

Reviewed, processed, and compiled cancellations for auto, general liability, and garage policies. Reinstated policies and distributed reinstatement notices. Issued garage policies. Issued endorsements and certificates of insurance for owned agencies. Consulted with agency operations underwriters to clarify endorsement requests. Copied endorsements into Image right system and forwarded copies to producer.

Greenville, South Carolina, United States

Processed account changes and bill changes for client insurance policies through Automated Workflow Distribution (AWD) system. Processed refunds for overpayment of insurance premiums. Researched and resolved customer complaints from correspondence scanned into AWD. Processed daily financial error transactions’ reports. Prepared manual letters in response to correspondence.

Greenville, South Carolina, United States

Coordinated cutover with customer, salesperson, sales engineer, and sales support. Implemented entire installation and cutover of customers’ new services. Researched processes and procedures, order types, and customer service records. Prepared and facilitated installation meeting before cutover.

Orangeburg, South Carolina, United States

Resolved patient issues concerning personal accounts. Posted payments to customer accounts. Prepared cash receipts for daily deposits. Performed all billing functions for Medicaid. Worked error correction forms and aged trial reports weekly.

Bachelor Of Science - Bs, Marketing

Marketing