Wanda Schell-Gonzalez Email & Phone Number

New York, United States

New York, United States

Feb 2021 - Apr 2022: Strategy and Business Development; Digital Product for US Wealth ManagementApr 2022 - December 2023: Head of Employee and Client Experience, International Private Bank

Greater New York City Area

June 2018 - Jan 2021: Strategy and Business Development for US Wealth ManagementFeb 2018 - June 2018: Commercial Bank, Finance and Business Management, Sales Product Reporting team

Greater New York City Area

Greater New York City Area

Greater New York City Area

Greater New York City Area

• Managed the implementation of the uplifted KYC Standards for New Business Client Onboarding

Greater New York City Area

• Managed the implementation of the Global KYC Standards to comply with the Bank Secrecy Act / Anti-Money Laundering Consent Order• Developed strategic relationships with Compliance and CIB stakeholders to complete 168 regulatory milestones in 2014• Worked cross-functionally with stakeholders to produce bi-weekly concise-finding governance reports distributed to senior management• Analyzed the impact of the implementation of the new Wholesale Client Onboarding KYC platform to the firm across lines of business • Mentored five summer interns as a member of the Operations Analyst Development Program; assisted with recruiting at one university

Ithaca, New York Area

• Developed and presented weekly lessons on financial concepts to assist students to prepare for case studies, assignments, tests • Streamlined the grading process for the assignments and case studies

Ithaca, New York Area

• Developed and presented weekly lessons on financial concepts to assist students to prepare for case studies, assignments, tests • Streamlined the grading process for the assignments and case studies

Ithaca, Ny

• Re-reengineered the process of managing large-scale events: focused on eliminating bottlenecks and providing superior timely service• Launched a customer-driven Banquets training program to elevate standards, educate core values, and deliver consistent bespoke service

Ithaca, Ny

• Strategized process of training 200 students in groups of up to seven as preparation for a four-hour banquets department practical • Identified necessary gaps to create materials for students to prepare for test associated with four-hour banquets department practical

Statler Hall, Cornell University, Ithaca, Ny

• Mentored five incoming students each year for three years in order to assist and provide insight into the transition to university life and academics• Strategically designed process of providing monthly tours to prospective students and family• Certified to interview prospective Cornell University Hotel School students • Assisted with contacting 300+ accepted students through systematic communications of personalized postcards, letters, and an admitted student web chat• Volunteered to attend lunches and information sessions for newly admitted students

Greater New York City Area

• Analyzed processes of three teams of the Rates Middle Office: Credit Risk, Stable Value Products, and a Dodd Frank Act project team• Drafted systematic process for managing the trade support desks; developed into a procedures template for training of new personnel• Examined financial instruments and their usefulness within the firm and the industry through attending weekly Rates Academy trainings• Team leader for summer analyst project; led group of six to develop end of summer presentations delivered to all interns’ teams

Ithaca, Ny

• Managed up to 20 staff members for 250+ guest events, ensuring the consistent delivery of service standards • Created the strategy and implementation plan for an employee appreciation program for 200 Banquets Department staff members

Rio Grande, Puerto Rico

• Completed Starwood Brand Training and launched Bilingual (Spanish and English) Back-to-Basics training for 300 staff members to prepare for high season• Collaborated with the executive management team to coordinate an end-of-summer career and interview fair to recruit 20 new staff • Designed launch strategy for yearly employee satisfaction survey; developed weekly newsletter to educate and manage staff expectations

• Analyzed cross-functional relationship between client facing and back-end departments through a rotational internship focused on the Revenue Management, Front Desk, Sales, and Housekeeping departments of the property

Master’S Degree, Sports Management

Bachelor Of Science, Hotel Adminstration

Activities and Societies: Hotel School Ambassadors, Hotel Leadership Development Program, Hotel Ezra Cornell, Kappa Delta

High School Degree

Activities and Societies: Outdoor Soccer, Indoor Soccer, Cross Country, Math Club, United Nations Club