Wanda Wallace Email & Phone Number

Huntsville, Alabama Area

Supervisory: Leads and monitors the daily activities of Billing and Collection Department staff to ensure the efficient and orderly operation of all day-to-day activities. Ensures production goals are met, staff complies with company standards, collection laws (federal and state), and are generally performing the essential functions of their position. Analyze, review, and make recommendations for improvement in revenue protection to include the dunning process, bad debt collections, and theft of services.Customer Service: Provide optimal customer service to internal and external customers. Determine the nature of inquiries and utilize a thorough knowledge of organizational policy and procedure to handle each challenge through resolution and referral. Receive customer complaints and concerns, conduct thorough investigative techniques and offer solutions in a timely manner. Handle all customer records with extreme attention to detail and confidentiality.Administrative: Train employees on collection policies and procedures. Initiate phone calls, verbal messages, written documentation, bond claims and legal action to resolve delinquent accounts. Monitor and successfully meet deadlines. Manage special projects as assigned. Demonstrate knowledge of the principles, techniques, methods and procedures of the department. Exhibit excellence in handling multiple projects and assignments simultaneously in a fast-paced environment.

Stockton, California

Managed the integrity and receipt of all account receivables. Analyzed, designed, and implemented credit and collection practices for the assigned region. Reviewed current legal standards and implemented a new credit application to continue regulatory compliance. Carefully analyzed all customer applications and history to make sound decisions regarding credit worthiness. Utilized facts, investigative techniques, trade references, internet searches and various computer applications to establish credit limits. Remained current on information affecting laws and regulations impacting the lien and bonding process. Provided optimal customer service to internal and external customers. Assisted customers in credit application completion. Determined the nature of inquiries and utilized a thorough knowledge of organizational mission to handle each challenge through resolution and referral. Received customer complaints and concerns, initiating thorough investigative techniques and offering solutions in a timely manner. Handled all customer records with extreme attention to detail and confidentiality. Processed and provided lien releases when applicable and upon customer request, ensuring proper execution. Continually monitored and evaluated customers to determine collectivity and risk factors.Trained sales personnel on credit policies and procedures. Directed accounting, dispatching and sales staff in collection-related duties. Initiated phone calls, verbal messages, written documentation, mechanic liens, stop notices, bond claims and legal action to resolve delinquent accounts. Processed preliminary lien notices in accordance with company policy and regulations. Monitored and successfully met deadlines. Managed special projects as assigned. Exhibited excellence in handling multiple projects and assignments simultaneously in a fast-paced environment. Reviewed construction contracts and worked with estimators in order to resolve conflict in collection issues.

Fairfield, California

Directed all credit and collection tasks for the organization. Analyzed customer credit applications, verifying credit history and determining credit limits or denial of credit. Collected all past due accounts with tact and efficiency. Researched, assembled and edited/summarized a variety of subject material pertinent to organizational management. Collaborated with sales, dispatching, operations and accounting departments to effectively analyze, evaluate and identify areas needing improvement in practice, procedure, policy, method and technique to resolve issues or problems pertaining to the organization, administrative and support functions of the company. Screened potential employees through application and resume reviews. Conducted interviews, checking background information, verifying education and references and hiring qualified applicants. Set up physical examinations and drug test for new hires. Carried out new employee orientation sessions, providing verbal and written training in sexual harassment, diversity, company policies and acceptable practices. Created and maintained all employee files with attention to detail and confidentiality. Designed and oversaw the organization's Drug and alcohol program to meet Department of Transportation regulations. Reviewed all employees time sheets, verifying accuracy and processing for payroll. Addressed employees concerns and issues, offering appropriate resolution and explaining policies. Ensured all human resource directives were maintained in compliance with company policy and legal regulations. Remained current with union contract guidelines to answer questions and offer managerial assistance, including direction of negotiations with the Teamsters. Designed and implemented policies and procedures across various departments and throughout two company mergers. Designed, formulated and implemented a complete employee handbook outlining company policies, employment laws, benefits and regulations.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Oganizational Leadership