Created the Financial Counseling division for the organization and created revenue streams through government entitlement programs for uninsured and under insured patients. Wrote and oversaw the Charity Care Program prior to New York state financial aid legislation. Developed and rolled out new policies.* Created community outreach program to assist patients in understanding public and hospital programs for the underinsured and uninsured* Defined the strategy and business plan for the Financial Counseling and Legal Collection divisions of the revenue cycle team * Exceeded company objectives with inpatient, outpatient, and skilled nursing patient revenues * Initiated and implemented solutions for eligibility screening and staff productivity * Supreme Court appointed legal guardian for over 100 patients who lacked capacity to make informed decisions regarding personal and financial needs* Member of the Ethics Committee for 6 years while staying current on New York State social services rulesand regulations

Oversaw the registration and admissions functions for a major trauma center. Assisted in the reviewing of teamdeficiencies. Interviewed and hired candidates for shift short falls.* Streamlined staff processes for effective documentation and registration.

Strengthened business by assisting in the implementation of a facility wide incident reporting system whichensured quality care in the treatment of patients by adhering to regulatory requirements.* Spearheaded cross-divisional program for facility wide root cause analysis Wrote reports outlining performance, quality, and defect ratios.Adhered to safety protocols to minimize equipment damage and avoid injuries.Suggested updates to software to improve usability, function, and performance of root cause analysis products.Recommended improvement measures to production process to meet quality control standards.Documented nonconformities and recommended techniques for prompt resolution.Notified supervisors or other relevant personnel of test or production issues.Produced official State reports of findings to meet regulatory standards and assist senior leadership with improving operations.Documented inspection results by completing reports and logs and summarizing and entering data into quality incident reporting database.Identified production concerns and worked with supervisors to understand and remedy situations.

Worked directly with the Erie County Attorney, Sheriff, and Department of Social Services CEO and CFO to reduce baddebts. Identified need for facility wide financial counseling for all uninsured and under insured patients. Submittedassistance outreach program for the underinsured and uninsured seeking services at the Erie CountyMedical Center.* Surpassed legal collection goals four consecutive quarters