Sr. Manager, Development
CurrentOctober 2011 to presentManager of the L3 development support teams for the ProEHR and MyWay products. The teams are comprised of global development resources providing the highest degree of client satisfaction. Serve as point of contact for escalated client needs, internal support managers and staff and sales and services groups. Provide afterhours support for critical emergency client situations. Promote continual training and workshops to keep the team updated on latest functionality in the releases and establish metrics and monitor to meet our team's corporate goals. Mentor and coach the team to raise the bar, exceed our goals and be the example in the company providing exemplary client satisfaction.