Wanda Bond Email & Phone Number

Franklin, Tn

• Manage up to 1,000 credit card accounts daily by researching the end-to-end billing lifecycle, exceptions, chargebacks, electronic check returns, fee for services and declines utilizing billing and accounting systems • Perform reconciliations of customer populations to ensure Affinion and client systems are in line.• Prepare and distribute various reporting needs to management and other internal departments.• Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures • Maintains customer confidence and protects operations by keeping information confidential.• Participate in projects to promote and implement process improvements like creating Standard Operating Procedures and Work Instructions best practices for the Connecticut regional office

Greater Nashville Area, Tn

• Regularly persuaded clients to make a purchases with both cash and financing, while still maintaining highest level of overall client satisfaction which resulted in annual sales of $300,000• Coached team members on sales best practices which increased transactional revenue by 25% • Increased customer base by 10% by demonstrating strong customer service, increasing credit card accounts and cross selling in various departments within the store• Consistently recognized as a Top Sales associate for daily sales of up to $8,000

Franklin, Tn

• Managed contract staff of 3 employees to provide crisis assistance with an annual budget of $350,000 for over 1500 low income families• Provided case management and created self-sufficiency plans for a case load of 30 clients • Collaborated with social services community partners, Department of Human Services and the Health Department, to provide additional services for clients• Coordinated allocation of 1,000 lbs of nonperishable food items quarterly through the US Department of Agriculture Distribution Program for up to 300 families• Acted on behalf of the Internal Revenue Service Volunteer Income Tax Assistance Program to prepare tax returns for up to 70 clients annually

Franklin, Tn

• Developed grant proposals and organized fund raising events to generate up to $960,000 to assist with building affordable housing for 12 low income families annually• Provided home buyer and maintenance education and Dave Ramsey’s Financial Peace University to prepare clients with the life skills that would ensure home ownership success• Assisted prospective clients with the home buyer qualification process and collaborated with Pinnacle bank to oversee the administration of the home loan• Created home owner’s association for 72 homes to generate revenue to enhance common areas, ensure property maintenance was upheld and create a sense of community

Franklin, Tn

• Supervised a staff of 5 employees with an annual budget of $500,000 to create and maintain programming for 700 residents• Implemented an After School program for elementary (3rd through 5th graders) residents in partnership with Franklin Special School District to provide life skills and tutoring services• Partnered with Columbia State Community College and the TN Department of Labor and Workforce Development to provide career center services to assist residents with self sufficiency• Developed programs and contracted with local businesses to provide activities that would enrich the lives of senior residents

Graduate Certificate, Non Profit Management

Bachelor’S Degree, Design