Wanda Griffith Email & Phone Number

As a dedicated and passionate leader at The Protection Bureau, a Pavion Company, I bring over a decade of experience in managing operations and driving excellence in customer service. In 2023, recognizing a need for improved coordination across the organization, I led the creation of the Monitoring Support Services Department in early 2024, aimed at enhancing efficiency and service quality in intrusion alarm monitoring.In my current role, I oversee the day-to-day operations of the department, focusing on developing streamlined processes to deliver exceptional service to both internal and external stakeholders. My leadership style emphasizes collaboration, continuous improvement, and a commitment to achieving the highest standards in monitoring support.Previously, as Central Station Manager, I successfully led a 24/7 team, providing coaching and development to staff while ensuring operational excellence. I played a pivotal role in creating and implementing company-wide procedures and spearheaded the development of a customer service education program, which contributed to The Protection Bureau winning the Installer of the Year award.An active participant in industry organizations, I regularly speak at seminars on topics such as video monitoring and team development. I am passionate about the security industry’s impact on life safety and thrive in an environment that continuously evolves with new technologies.

Listed skills include Alarm Systems, Cctv, Access Control, Security, and 15 others.