Wanda Mccabe Email & Phone Number

Chicago, Il, Us

Northbrook, Illinois

Greater Chicago Area

Attending networking events Researching Industry Leaders Tracking Industry Trends Participating in Industry Discussions

Buffalo Grove, Il / Remote Employee

Customer account specialist for select/major public accounts and SMB; Microsoft licensing specialist for LE accounts. Drive consultative sales and leverage a strong customer focus to achieve optimum revenue in the academic and public sectors. Obtain customer requirements and reference pricing lists to ascertain a formal quote; communicate the offer to the customer via telephone or email correspondence. Function as the liaison between customers and department pricing specialists regarding highly technical inquiries. Collaborate with clients to ensure schedule of purchases are accurate while avoiding end-of-year penalties.◊ Consistently achieve 100% accuracy rate for quota.◊ Maintain a record of zero customer complaints or issue escalations.◊ Attend trainings to remain knowledgeable of applicable software, including VMWare, Adobe, Symantec, Microsoft Applications, McAfee.◊ Train incoming team members on procedures and applications.◊ Received the “Bronze Award” in 2011 for exceptional performance.

Buffalo Grove, Il

Senior Operations Specialist (2007 to 2009)Provided support to the License Technologies Group (LTG) as an operations and licensing specialist. Liaised with LTG management and external publishers to establish operational procedures for the Dell Download Store. Input publisher and product information into Dell’s internal database.Performed conflict resolution through serving as the liaison between publishers and IT. Modernized the manual distribution process through re-engineering the electronic database. Initiated short- term and long-term solutions; collaborated with IT to streamline deployment.◊ Spearheaded an automated data gathering procedure for Dell; the new process reduced order lag time by 128% and facilitated $4MM in profit growth annually.◊ Implemented operational streamlining techniques to align strategies and procedures in France and India; all communications were conducted through webinars and live meetings.◊ Identified potential Download Store return and built an automated capability for mitigation.◊ Achieved $200K in savings through a long-term project which contested undisputed claims.

Greater Chicago Area

MCCABE ASSOCIATES, INC., Chicago, Illinois 1990 to 2004Office Manager/Operations ManagerProvided administrative and operational support to the CEO. Managed a staff consisting of four administrative professionals. Executed reporting and data analysis functions. Monitored meetings and maintained detailed minutes. Developed applicable spreadsheets and conducted contract negotiations with vendors. Instrumental in staffing and evaluating employees. Oversaw payroll and accounting staff; implemented Kronos for payroll duties.◊ Successfully prepared multi-million dollar proposals and contracts.◊ Performed Quality Assurance (QA) auditing for post-construction evaluations; generated reports regarding procedural compliance and proper tool safety.