Wanda Schmack Email & Phone Number

Petersburg, VA

Chester, Virginia

We are a catalyst for progressive change and a voice for African American associates, Capital One and the local community.

Chester, Virginia

Accountable for the growth and development of up to 19 Supervisor’s. Responsible for achieving Supervisor coverage for all lines of business ensuring schedules are aligned as needed. Providing thorough, consistent and timely feedback and coaching to help improve and maintain their growth and development. Prepare and deliver bi weekly performance reviews.

Chester, Virginia

Expanded scope inclusive of Frontline Manager responsibilities, listed below. Proactive identification of vertical and horizontal business opportunities to drive network efficiency gains and cost reduction and leverage data points to identify process improvements and drive business changes. Manage business level metrics (pen rates, occupancy) to high.

Chester, Virginia

Accountable for achieving business goals for a team of up to 25 associates within unit. Providing continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics. Prepare and deliver monthly performance reviews for direct reports. Also manage business level metrics (pen rates, occupancy) to.

Chester, Virginia

Responsible for maintaining continuous Floor Presence, performing account level research and escalate Issues. Support superior quality assurance – Genuine Passion for Customer Focus and Coaches and develops associates – Genuine Passion for all Associates. Continuous communication with associates and management. Document interactions in proper application.

Chester, Virginia

Responsible for assisting and educating customers on their past due business and personal credit card accounts by offering solutions to bring them out of collections and bringing their accounts current.. Partner with appropriate department for assistance on accounts when warranted.As a member of Senior Associate Response Team I handled supervisory and.

Petersburg, Virginia

Audit weekly reports, accounts receivable proofs and keep various reports and record from 9 branches. Analyze and distribute statistical reports on a monthly basis. File sales, taxes, state withholding taxes and payroll taxes. Reconcile bank statements and general ledger accounts. Transfer money from branch accounts to the Home Office accounts, including.