Warren Anderson Email & Phone Number

• Coordinated and executed User Acceptance Testing (UAT) for ServiceTrak applications, working closely with business stakeholders to define acceptance criteria, create and execute test scripts, and document issues, leading to successful project delivery, increased user satisfaction, or reduction in post-launch defects.• Conducted root cause analysis and implemented corrective actions, improving service delivery by 25%.• Collaborated with cross-functional teams to develop and execute continuous improvement initiatives, ensuring alignment with business goals.• Improved lead conversion rates by 20% and reduced errors in sales entries by 15% through diligent auditing of lead and sales data, ensuring accuracy and enhancing commission calculations, contributing to a 10% increase in overall sales commissions over 6 months. Implemented data-driven decision-making processes using advanced analytics and KPI dashboards to track performance improvements.• Gathered data, analyzed metrics, and verified information on business processes, delivering detailed business functional documentation to other solutions teams or directly to IT.

Reading, Pa, Us

•Spearheaded and guided a team of five National Account Associate Program Managers overseeing 20+ geographically dispersed grocery-retail National Accounts, contributing to a robust annual revenue exceeding $10M+•Demonstrated proficiency in managing high-level projects through utilization of project management software and organizational best practices•Systematized and maintained a 98% accuracy rate in work order and purchase order completion within the customer care team, initiating cross-team discussions to address critical delivery concerns•Achieved a commendable 96% customer retention rate for National Accounts by efficiently dispatching services and leveraging Computerized Maintenance Management Systems (CMMS), Enterprise Asset Management (EAM), and Facility Management (FM) software•Ensured strict adherence to change management standards, procedures, and processes, including seamless execution of billing requests and portfolio change requests.•Proficiently handled documentation requests encompassing Certificates of Insurance (COI), service reports, invoices, logbooks, and escalated facility site assessments•Strategically designed and implemented projects and tasks within the portfolio, contributing to the creation of data analysis/analytics tools and benchmarks through the use of escalation tracking, trend reporting, and Key Point Indicator (KPI) dashboards•Played a pivotal role in the inception of transformative segment/vertical customer care teams for National Account Program Managers and Associate Program Managers, resulting in a substantial 50% enhancement in process efficiency, customer satisfaction, and overall employee contentment•Proactively defined and documented service issues, addressing instances of lack of service and rescheduled services outside of Service-Level Agreements (SLA) regarding field communications•Orchestrated seamless coordination for new store set-ups/installs, cancellations, store closures, and re-models.

Reading, Pa, Us

-Managed over 20+ national account customers within various industries and segments-Collaborated with project stakeholders on regular basis to assess progress and adjust and determine projects-Monitored progress of programs, using, and applying programming documents, program directives and other program material by devising creative solutions to critical customer and user needs increasing customer satisfaction by 30%-Identified program obstacles and communicated possible impacts to team-Analyzed operational procedures and complex business needs and problems to determine program requirements.

Reading, Pa, Us

-Oversaw billing, invoicing and receivables for numerous National Accounts customers/clients via cash servicing finance and banking-Complied with policies and quality standards to maintain consistency in quality of services-Collaborated with multiple departments working in various programs/software including vendor portals for accounts receivable functions, reporting/creating reports, escalations, assisting in various roles-Resolved complex problems to positively impact sales and business direction by 75%

•Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by e-mail, or in person.•Has thorough knowledge of all dealership products and services.•Assists customers in selecting a vehicle.•Checks e-mail frequently and respond to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.•Handles all Internet sales inquiries personally.•Coordinates Internet promotions with other dealership sales promotions and advertising.•Maintains an ongoing customer database to capture repeat business.•Keeps abreast of new products, features, accessories, etc., and their benefits to customers.•Attends product and sales training as requested by sales manager.•Attends sales meetings.•Maintains professional appearance.•Other duties as assigned.

Roswell, Georgia, Us

Installing and programming POS systems at Bank Of America Stadium (Panthers Stadium).

Woodcliff Lake, Nj, Us

Helping customers to their desired good while offering friendly, professional service.Work criteria consisted of cashier, sales associate, stocker, etc.

Bachelor Of Arts, History And Anthropology

General Engineering, Engineering

Advanced Diploma