As a hospitality and tourism expert, I have cultivated extensive experience across various sectors, particularly specializing in North India tourism.Proficient in diverse tools, software, and communication channels, I excel in orchestrating comprehensive tourism operations throughout the region. With a keen focus on curating and executing tailored travel experiences, I possess an unparalleled understanding of the intricacies involved. Setting myself apart from competitors, I uniquely bridge the gap between understanding and execution, seamlessly managing every aspect of tourism operations.
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Product ManagerViacationUttarakhand, India -
Operations ManagerTourgram Jun 2024 - PresentGurugram, Haryana, India -
Senior Operations OfficerThrillophilia.Com Oct 2023 - Jun 2024India -
OwnerTravelcultr Jan 2023 - Sep 2023India
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Customer Relations ExecutiveDeem Finance Jun 2022 - Nov 2022Dubai, United Arab EmiratesAchieving and exceeding product sales and building customerbase, Maintaining business relations with customers, Assist inconducting promotional activities & meetings, Authenticatingdocuments, Cross Selling, Convincing & Negotiating withCustomers, Providing feedback to line manager. -
Operation ManagerTripyuga Travel Community May 2021 - Jun 2022IndiaEnd to end customer interaction, Team Handling, Looking over group excursions, B2B and B2Ccoordination, Hotels and Travel arrangements, Maintainingwebsite and updates of upcoming events, Tripyugaproperty/homestays management, Payment Handling, Billing,Issuing permits and tickets, Updating Feedbacks. -
Business Development ManagerElpida Homes Pvt. Ltd. Mar 2020 - Apr 2021Lucknow, Uttar Pradesh, IndiaTeam Handling, End to End Customer interaction, HandlingCRM & property advertisement portals, Arranging meetings,Creating Documentation, Generating Sales and monitoringrentals, Coordinating with buyers and landlords, Schedulingproperty visits, Creating Customer relation by briefing aboutproperties - making approach & negotiations, ManagingProperties & coordinating with tenants -
Senior Business Development ExecutiveOyo Life India Aug 2018 - Jul 2020IndiaOperating Agent portal for booking Oyo rooms on commission basis, Creating record of freelance sales done on agent portal and submitting to line BDM.Later shifted to OYO life - where I was responsible for bringing pan India customers for Oyo living on commission basis as a freelancer. Negotiating & Sorting guests complains by coordinating with Property & Area manager. -
Senior Technical Support ExecutiveRoblox Apr 2019 - Jan 2020IndiaCommunicating with Worldwide users over Emails and CRM.Experience in CRM's - Zendesk,Udesk,Slack.Participating on remote Zoom meetings.Rectifying of user's I.P address to confirm the user Identity.Providing troubleshooting and repairing assistance to users - related to Microsoft, Android, XBox andMac/iOS based devices.Modifying & Terminating users as per protocol and International Laws. -
Customer Service ExecutiveZomato Jul 2018 - Mar 2019Noida, Uttar Pradesh, IndiaEnd to End Customer Interaction over Chat, Emails and Calls.Coordination between Customer, Merchant and delivery executive.Solving Customer Problems and briefing about the deliver/order issues.Coordinating and reporting to manager about each and every issue related to any delivery. Sorting and Assigning queries to related departments.Updating customer feedbacks. -
Industrial TraineeAnanda In The Himalayas Nov 2017 - Mar 2018Rishikesh, Uttarakhand, IndiaGuest service/engagement with world wide VVIP'S and Celebrities. Front & back office coordination. F&B service co-ordination. MaintainingGuest Folio on Property Management System - Opera Micros. Creating bills on POS. Creating keycards. Filing C-Forms on CRM. Keeping track of Reservations. Updating Feedbacks on Trip Advisor. -
Monitoring And Evaluation SpecialistKpmg India Aug 2016 - Oct 2017Silvassa, Daman And Diu, IndiaKeeping track of Industrial Stock and waste. Bidding and recording of materials. Creating report ofmaterials and scraps. Maintaining record of arriving and departuring material/products. Inspecting Oilbarrels and stagging of all the industrial materials. Invigilating audit reports.
Ravi M. Education Details
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Tourism And Travel Services Management -
Hotel/Motel Administration/Management
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Business/Commerce, General -
High School
Frequently Asked Questions about Ravi M.
What company does Ravi M. work for?
Ravi M. works for Viacation
What is Ravi M.'s role at the current company?
Ravi M.'s current role is Product Manager.
What schools did Ravi M. attend?
Ravi M. attended Institute Of Hotel Management Catering And Tourism, Institute Of Hotel Management Catering And Tourism, Bhartiya Vidya Bhavan-Delhi Kendra, Lucknow Public School.
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