Wanessa Rolzan Email & Phone Number

United States

• Manage the implementation of product listings and order integration setup to different e-commerce channels • Review technical requirements and gather necessary data from the client to comply with each marketplace • Establish project scope by identifying and prioritizing client requests • Communicate effectively with clients and other internal teams, ensuring accurate expectations are met and timely responses • Facilitate virtual client meetings and manage multi-client… Show more • Manage the implementation of product listings and order integration setup to different e-commerce channels • Review technical requirements and gather necessary data from the client to comply with each marketplace • Establish project scope by identifying and prioritizing client requests • Communicate effectively with clients and other internal teams, ensuring accurate expectations are met and timely responses • Facilitate virtual client meetings and manage multi-client communication • Oversee communication and work done for each account and delegate work to appropriate teams • Managing internal documentation, updating account notes, and following process documents Show less

Greater Milwaukee Area

Account Management Responsibilities• Managing existing E-Commerce accounts • Acting as a liaison between the internal team and customers to ensure daily operations are running smoothly• Assisting the CEO and the Director of E-Commerce in client calls and meetings• Exploring new opportunities and proposing appropriate solutions E-Commerce Specialist Responsibilities• Detailed maintenance and improvement of online listings with regular audits• Constant online… Show more Account Management Responsibilities• Managing existing E-Commerce accounts • Acting as a liaison between the internal team and customers to ensure daily operations are running smoothly• Assisting the CEO and the Director of E-Commerce in client calls and meetings• Exploring new opportunities and proposing appropriate solutions E-Commerce Specialist Responsibilities• Detailed maintenance and improvement of online listings with regular audits• Constant online improvements of titles, descriptions, images, price updates, product specs• Customer service via-email correspondence• Daily activities that favorably impact sales on various eCommerce platforms• Monitor all B2B and B2C channels for errors, alerts, questions, and inquiries and resolve with a sense of urgency• Maintain consistency within the portalsDesign Assistant Responsibilities• Retouching photos for online product listings• Prepare product specification and labeling files as production-ready files to appropriate suppliers• Populating project spreadsheets and other forms of design documentation • Researching and analyzing marketing trends and predictions for new product collections• Assisting the Senior Designer and Art Director on other projects as needed Show less

São Paulo Area, Brazil

• Quickly learned the organizational routine and successfully replaced an employee providing administrative and clerical support to the Interior Designer and Architect.• Customer service via phone, e-mail, and face-to-face.• Obtained quotes from suppliers for furnishing and finishing residential projects.• Generated proposals, spec sheets, purchase orders, and invoices.• Corresponded with contractors, vendors, and shipping agents.• Followed up on orders and supervised… Show more • Quickly learned the organizational routine and successfully replaced an employee providing administrative and clerical support to the Interior Designer and Architect.• Customer service via phone, e-mail, and face-to-face.• Obtained quotes from suppliers for furnishing and finishing residential projects.• Generated proposals, spec sheets, purchase orders, and invoices.• Corresponded with contractors, vendors, and shipping agents.• Followed up on orders and supervised installations.• Coordinated the ordering, tracking, and delivery signing of furniture pieces, inspecting them for any flaws.• Updated, maintained, and organized resource library containing vendor catalogs and samples.• Miscellaneous word processing, data entry, and general computer work.• Showroom key holder. Show less

São Paulo Area, Brazil

• Assisted department manager with accounts payable and receivable, including processing invoices and daily bank transactions.• Negotiated bills with suppliers according to the company’s needs.• Managed petty cash and employee’s expense reports: paid employees by receiving and verifying expense reports and requests for advances; prepared checks and scheduled direct deposits.• Updated and maintained various financial spreadsheets using Microsoft Excel.• Account reconciliation:… Show more • Assisted department manager with accounts payable and receivable, including processing invoices and daily bank transactions.• Negotiated bills with suppliers according to the company’s needs.• Managed petty cash and employee’s expense reports: paid employees by receiving and verifying expense reports and requests for advances; prepared checks and scheduled direct deposits.• Updated and maintained various financial spreadsheets using Microsoft Excel.• Account reconciliation: verified entries and compared system reports to balances.• Updated and processed reports on the company’s integrated software system. Show less

• Customer service via phone, e-mail, and face-to-face.• Screened and redirected phone calls.• Sent, received, sorted, and distributed mail within departments.• Managed the schedule for conference rooms.

Bachelor Of Science In Information Science & Technology

Associate Of Arts And Sciences - Aas, Summa Cum Laude

Bachelor'S Degree, Architecture

Technical Diploma In Business Management, Business Administration And Management, General