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Wang Stephen is listed as PSG Manager based in Shenzhen, Guangdong, China. AeroLeads shows a matched LinkedIn profile for Wang Stephen.
Wang Stephen previously worked as Product Support Group Manager at Artesyn Embedded Technoligies and Consumer Care Manager at Philips Consumer Lifestyle. Wang Stephen holds Bachelor'S Degree, Mechanical Engineering/Mechanical Technology/Technician from Inner Mongolia University Of Science And Technology.
Career Background: With 20-year customer service experience in foreign company I can handle complicated customer complaints independently.Ability structure: English can be used as the working language. I have excellent data analysis ability and can draw important conclusion from raw data.Comprehensive Capacity: I am good at people management and have good communication skills with internal & external people.
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Shen Zhen
Department management: Split the company strategy into detailed target for team members. coach the engineers during their daily work, set up service backup rule, the result is 25% headcount is saved for the company.Customer complaint handling: Make sure service engineer to be on the customer site within 2 hours upon receiving customer notice, provide.
Shen Zhen
I worked at Philips Consumer Lifestyle as Customer Care manager, my key responsibility is to improve customer NPS (Net Promotion Score) and summarize & analyze feedback from regional call & service center all over the world. I reported to the global quality director.Job responsibilityData analysis Monitor market feedback data (FCR, P3C free text) to work.
Shen Zhen
I worked at Epson as a quality engineer, I was responsible for the quality of the company's products. I reported to factory quality manager.Monitor product quality. I work together with the quality team members at production line to ensure no defect units to customer side.Work for preventive action I always keep in close contact with factory manufacturing.
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Wang Stephen is listed as PSG Manager.
Wang Stephen is based in Shenzhen, Guangdong, China.
Wang Stephen has worked for Artesyn Embedded Technoligies, Philips Consumer Lifestyle, and Epson Group Baoxin Factory.
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Wang Stephen holds Bachelor'S Degree, Mechanical Engineering/Mechanical Technology/Technician from Inner Mongolia University Of Science And Technology.
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