- Conducted interviews and design workshops to uncover the underlying needs and worldwide challenges of civil engineers- Transformed complex infrastructure problems into intuitive solutions through the design at various levels of fidelity- Collaborated iteratively with global-distributed agile teams and stakeholders for continuous customer value delivery- Facilitated design workshops and stakeholder meetings, fostering alignment on project priorities and objectives

- Generated a hi-fi website prototype from concept through user interview, wireframe, prototype iterations; decreased the task time of information submission by 90% and estimated to benefit 200+ businesses in the Ferndale - Collaborated with 1 front end programmer and 1 steamless doc programmer to implement the official website

- Improved the online shopping experience on the Polaris website by 12 interviews, 150+ surveys, competitive analysis, heuristic evaluation, and 12 usability testing- Presented recommendations to guide our client’s UX problem, the revision resulted in the user retention increased by 4.63%- performed 8 usability tests, along with competitor analysis and heuristic evaluation to make design changes to the site. The test results indicate higher user engagement.