Douglas Wang Email & Phone Number

St Louis, Missouri, United States

Implementation of Energize rewards program throughout global enterprise. Review and preparation of invoices as related to Energize for various business units. Guided demonstrations of program use for each business unit onboarded. Creating reports as needed and analyzing reports for business partners and leaders to identify strengths/weaknesses and trends..

Remote

General HR services for the department of Surgery, Neurosurgery, Siteman Cancer Center, and Center for Human Immunology & Immunotherapy Programs. Focus on biweekly payroll and timekeeping analysis for non-exempt populations. Trusted point of contact for employee population and department contacts. Recordkeeping for entire department populations servicing.

Greater St. Louis Area

Process inbound requests as a subject matter expert for employees and people leaders requesting assistance for any and all Human Resources related issues including policy, procedure, benefits, compensation, payroll, and other HR related issues. Direct employees where to go for assistance if first call resolution is not an option. Document issues and cases.

Greater St. Louis Area

Formerly Licensed Pharmacy Technician. Took inbound calls from member services or team leads requesting prescription assistance or expertise. Processed medication restarts, refills, and releases for all medications. Consulted with patients regarding differences in medication appearance due to changes in manufacturers and provide reassurance that.

Greater St. Louis Area

Served a leadership role with prior authorization representatives. Assisted the supervisor with coaching and team building as appropriate. Worked with clients troubleshooting advanced issues. Took calls pertaining to PAR assistance and resolution as well as any escalated calls from members or doctors offices, etc. Coaching and PAR development in order to.

Greater St. Louis Area

Took calls and offered superior customer care whether it be the patient, doctors office, pharmacy, or client, all while executing effectively and efficiently. Worked through faxes in order to reach turnaround times for the company and avoid fines. Served as a Subject Matter Expert for other teammates as needed. Consistently reached target and stretch as an.