Douglas Wang

Douglas Wang Email and Phone Number

Human Resources Analyst at COPELAND @ COPELAND
Douglas Wang's Location
Greater St. Louis, United States
Douglas Wang's Contact Details

Douglas Wang personal email

n/a
About Douglas Wang

I am currently an HR Analyst at Emerson implementing a new rewards and recognition across a global enterprise with over 85,000 employees! I use Excel, Powerpoint, and Power BI to develop dashboards and other tools to showcase our engagement and everyday use of our platform.

Douglas Wang's Current Company Details
COPELAND

Copeland

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Human Resources Analyst at COPELAND
Douglas Wang Work Experience Details
  • Copeland
    Human Resources Analyst
    Copeland Jun 2023 - Present
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  • Emerson
    Human Resources Analyst
    Emerson Jun 2022 - Jun 2023
    St Louis, Missouri, United States
    Implementation of Energize rewards program throughout global enterprise. Review and preparation of invoices as related to Energize for various business units. Guided demonstrations of program use for each business unit onboarded. Creating reports as needed and analyzing reports for business partners and leaders to identify strengths/weaknesses and trends. Continuous improvement for reporting and program implementation.
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  • Washington University In St. Louis
    Hr Records Specialist
    Washington University In St. Louis Feb 2020 - Jun 2022
    Remote
    General HR services for the department of Surgery, Neurosurgery, Siteman Cancer Center, and Center for Human Immunology & Immunotherapy Programs. Focus on biweekly payroll and timekeeping analysis for non-exempt populations. Trusted point of contact for employee population and department contacts. Recordkeeping for entire department populations servicing 1000+ employees throughout employee life cycle including licensure and certifications. Served as various departmental backups as necessary based on business need. Utilized HRMS and Workday for HCM and talent/onboarding.
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  • Express Scripts
    Human Resources Operations Senior Representative
    Express Scripts Oct 2018 - Jan 2020
    Greater St. Louis Area
    Process inbound requests as a subject matter expert for employees and people leaders requesting assistance for any and all Human Resources related issues including policy, procedure, benefits, compensation, payroll, and other HR related issues. Direct employees where to go for assistance if first call resolution is not an option. Document issues and cases in a customized database to allow for greater reporting access and system synchronization. Maintained employee confidentiality regarding sensitive information including but not limited to: personal information, pay information, employee relations issues with employees and leaders, protected health information. Various administrative tasks such as faxes, file scanning, and mail distribution. Collaboration among other HR representatives, business partners, and Tier II colleagues to ensure accuracy among shared practices. Assistance with various special projects as needed.
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  • Express Scripts
    Patient Care Technician
    Express Scripts Jun 2017 - Oct 2018
    Greater St. Louis Area
    Formerly Licensed Pharmacy Technician. Took inbound calls from member services or team leads requesting prescription assistance or expertise. Processed medication restarts, refills, and releases for all medications. Consulted with patients regarding differences in medication appearance due to changes in manufacturers and provide reassurance that medications are effective. Verified how prescriptions were written by doctor’s offices up to and including quantity, day supply, refills, origin etc. Spoke with patients directly utilizing superior customer service and offered direct assistance in order to efficiently resolve any matter at hand.
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  • Express Scripts
    Sr. Prior Authorization Representative
    Express Scripts Oct 2016 - Jun 2017
    Greater St. Louis Area
    Served a leadership role with prior authorization representatives. Assisted the supervisor with coaching and team building as appropriate. Worked with clients troubleshooting advanced issues. Took calls pertaining to PAR assistance and resolution as well as any escalated calls from members or doctors offices, etc. Coaching and PAR development in order to meet team goals as well as provide specialized one-on-one assistance for representatives who continued to struggle. Communicated directly with the client regarding escalated or priority issues. Advanced knowledge and troubleshooting provided as needed for specific clients.
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  • Express Scripts
    Prior Authorization Representative
    Express Scripts Sep 2013 - Oct 2016
    Greater St. Louis Area
    Took calls and offered superior customer care whether it be the patient, doctors office, pharmacy, or client, all while executing effectively and efficiently. Worked through faxes in order to reach turnaround times for the company and avoid fines. Served as a Subject Matter Expert for other teammates as needed. Consistently reached target and stretch as an employee. Moved to different COE (center of excellence) teams as a result of quality production and high performance. Help train new employees to grasp the rigors of the COE guidelines. Upon leaving role, specialized on the SCAN (senior care action network) team. Helped increase their star rating from 3 to 4.5. Coordinate events for the team to boost morale and promote a friendly working environment.
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Douglas Wang Education Details

Frequently Asked Questions about Douglas Wang

What company does Douglas Wang work for?

Douglas Wang works for Copeland

What is Douglas Wang's role at the current company?

Douglas Wang's current role is Human Resources Analyst at COPELAND.

What is Douglas Wang's email address?

Douglas Wang's email address is dw****@****stl.edu

What schools did Douglas Wang attend?

Douglas Wang attended University Of Missouri-Saint Louis.

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