Eileen Wang Email & Phone Number

New York, United States

San Jose, Ca, Us

Product lead for building self service and human-in-the-loop AI systems at eBay. Most recently: Enabling merchandisers to curate billions of eBay inventory with help of personalization and machine learning.

San Jose, Ca, Us

Connect organizational customer goals to platform and infrastructure outcomes. Lead platform strategy for several 0–1 product initiatives, including: decision-making automation tooling for experimentation, developer tooling to configure algorithmic driven customer experiences.

San Francisco, Ca, Us

Contracted to drive an overarching data strategy across Firefox browser product teams, discover data challenges, and propose system improvements. Design and implement an org-wide data strategy driven by a shared North Star, and enabled product teams to successfully measure attributable impact of product changes. Set KPIs for product performance and requirements for tools to collect customer feedback.

San Francisco, Ca, Us

Led product strategy for Twitter's metric management platform experience for 1,300 internal teams. Owned ~500,000 metrics that supported 160 concurrent product experiments monthly. Key impact:- Reduced metric computation system latency by 21% through establishing business criteria that enabled teams to make data archiving decisions at scale. Leveraged learnings from the initiative to then scope and plan an archiving tool feature that leverages machine learning to recommend teams low-signal metrics to eliminate. - Reduced metric creation service SLA through establishing instrumentation for tracking and management- Investigated reasons behind fragmented customer support and created a centralized support funnel. This led to more efficient operations behind the scenes and faster service SLA.

Draper, Ut, Us

Product manager responsible for leading two flagship Pluralsight 0-1 product launches: Personalized Certification Prep Center and Exam Voucher reporting dashboard (see public links below). Enabled 17,700 businesses to sponsor their employees through tech certification and upskill. - Won the “Create with Possibilities” award for launching an innovative MVP from an ambiguous ask, and inviting cross-functional partners to collaborate. - Led team of engineers, data scientists, and designers to navigate ambiguous questions, overhaul information architecture and browsing UX of the certification experience, increasing overall content start rate by 3x.- Launched Certification Prep Home, driving 76k unique visitors to explore new content from AWS, Google Cloud, Azure, CompTIA, Tableau, etc. within the first month.- Increased average duration of engagement with content by 50% through rapid iteration of data-driven experiments and recommendation models. - Established cohesive narrative linking together above changes, instilling confidence in our enterprise customers.

Pittsburgh, Pennsylvania, Us

Designed onboarding process for instructors looking to launch data-based courses.• Uncovered instructor pain points through interviews and secondary research.• Proposed and prototyped a new onboarding tool with learning engineering practices.

Led business strategy for clients in an advertising marketplace, targeting Fortune 500 clients.• Led the development of new native advertising strategies for Kohl’s and other clients, and generated 300%+ return in ad spend. • Improved customer retention efficiency by 5× by developing innovative operations systems. Hosted data management workshops to train teams on the new workflows. • Facilitated feedback from clients to product manager, anticipated risks, and worked together to define product specs. Partnered closely with cross-functional teams to develop new advertising inventory on client’s site. • Delivered effective presentations on new strategic initiatives to internal and external stakeholders by storytelling with data and synthesizing insights.

New York, New York, Us

Managed vendor relationships for flagship brands of Saks Fifth Avenue and Lord & Taylor• Improved order accuracy of 250+ vendors by 200% through developing supply chain solutions and facilitating training workshops.

San Francisco, California, Us

Onboarded e-commerce retailers, gathered pain points in marketplace, and maintained KPIs.• Grew subscriber portfolio by 130% through understanding core needs of users with data analysis and interviews. • Promoted to lead SaaS account management strategy. Mentored interns and defined KPIs for driving user adoption.

Master Of Integrated Innovation For Products And Services- Advanced Study (Miips)

Bachelor Of Fine Arts (B.F.A.), Fine/Studio Arts, Art History