● Independently identified organizational inefficiencies and developed a solution by automating data transfer using VBA, saving hundreds of hours in data transformation and significantly reducing turnaround times for stakeholder inquiries.● Drove continuous development effort by mentoring new hires, sharing technical Microsoft Excel expertise with coworkers, and consistently upgrading personal skills to contribute to a dynamic and knowledgeable work environment.● Conducted root cause analysis and delivered insights by communicating findings, raising concerns to senior leadership, and making recommendations to find a solution through business acumen.● Maintained proactive communication with clients, ensured that all requests were addressed promptly, timely, and in accordance with Service Level Agreements (SLAs).