Yue Wang Email & Phone Number

Vancouver, Bc, Ca

Canada

•Collaborated with marketing team to develop promotional campaigns and events, driving foot traffic and sales.•Mentored junior sales associates, providing training and guidance to enhance their sales skills and product knowledge.•Supervised the team in utilizing hospitality to create unique experiences•Responded to customer inquiries, resolved complaints, and addressed any issues or concerns promptly.

Pudong, Shanghai, China

•Sourced candidates through cold call, job postings, resume databases, and networking activities.•Screened resumes, conducted phone interviews, and coordinated onsite interviews with hiring managers.•Managed applicant tracking system (ATS) and maintained accurate candidate records.•Assisted with the development of job descriptions and job advertisements to attract qualified candidates.•Lead end-to-end recruitment process for senior-level positions, including sourcing, screening, interviewing, and hiring.•Build and maintain a strong candidate pipeline through proactive networking and relationship-building efforts.•Negotiate offers and manage the offer acceptance process, ensuring a positive candidate experience.•Stay abreast of industry trends and best practices in recruitment to continuously improve processes and outcomes.•Mentor and train junior recruiters, providing guidance and support to enhance their skills and performance.

Vancouver, British Columbia, Canada

Cultivated strong relationships with clients, providing personalized product recommendations and styling advice.•Demonstrated expert knowledge of gemstones, precious metals, and jewelry trends to effectively educate and guide customers in their purchasing decisions.

Richmond Centre

•Provided attentive and courteous service to customers in a fast-paced retail environment.•Assisted with inventory management tasks, including receiving shipments, restocking merchandise, and conducting inventory counts.•Operated point-of-sale (POS) system to process transactions efficiently and accurately.•Supported store management with opening and closing procedures, including cash reconciliation and security protocols.•Actively participated in sales training programs to enhance product knowledge and sales techniques.

Canada

•Supervised daily operations of a busy cellphone store, including sales, customer service, inventory management, and staff scheduling.•Led a team of sales associates, providing guidance, training, and performance feedback to ensure optimal performance and productivity.•Implemented sales strategies and promotions to drive revenue growth and achieve sales targets.•Monitored key performance indicators (KPIs) such as sales conversion rates, average transaction value, and customer satisfaction scores, taking proactive measures to address any areas of improvement.•Resolved customer inquiries, complaints, and escalations in a timely and professional manner, striving to exceed customer expectations.•Conducted regular inventory counts, reconciled discrepancies, and managed stock levels to optimize product availability and minimize shrinkage.•Ensured compliance with company policies, procedures, and operational standards, as well as regulatory requirements.•Collaborated with store management and corporate stakeholders to execute marketing initiatives, product launches, and store promotions.

Burnaby

•Reported to the campaign manager, responsible for the phone canvassing results.•Help candidates through phone canvassing.•Experienced in dealing with ambiguity.

Burnaby

•Organize customer’s appointment schedule; help to minimize lost sales by 20%. •Increased sales and save time by facilitate the transitional tasks among customers, manicurists and receptionists.•Deal with customer complains.•Lead and manage manicurists; proven time management and multi-task skills.

Self-learned some of practical project management knowledge; took part in events meeting with some successful businessmen worldwide.

Bachelor Of Business Administration (Bba), Human Resources Management/Personnel Administration, General

International Business Administration Diploma, Business Administration And Management, General, International Business

Three times scholarship winning

Gemologist, Gemologist

Activities and Societies: Gemological Institute of America Alumni