- Manage customer onboarding, professional services, and support- Oversee all customer solutions and project implementations to successfully deliver projects with positive customer satisfaction - Maintain process and information integrity throughout the customer onboarding and project implementation lifecycle- Provide various sales support, including design proposal review, SOW review, and preSales process optimization- Successfully designed and implemented “Did You Know” webinar for Marketing Campaign- Actively built frameworks and modules for both internal and external use (FHIR Adapter, EMR Adapter, S3 Adapter, Cloud Testing Environment, Twilio SMS and Email Adapter)

- Successfully directed large and complex EMR (e.g. EPIC) integration projects (1.5k+ consulting hours)- Successfully led international projects across multiple time zones (Australia, China, Europe)- Successfully vision, design, build, and published Azure FHIR POC with Microsoft’s Healthcare NeXT team- Successfully design and build enterprise solutions (e.g High Availability and Disaster Recovery) in various cloud solutions (AWS and Azure) - Developing relationships with sales and pre-sales team to ensure project predictability, estimates, quotes, statements of work, in a timely and professional manner- Tracking and reporting project hours planned vs actual, budgets, and profitability to senior management team

- Successfully build and manage a professional services and support team that is consistently delivery premium services to customers- Manage the ongoing implementation, design and optimization of all projects delivered by in-house and outsourcing consultants - Lead the enterprise size project implementation and change management activities, developing strategies and anticipating needs, with a high level of complexity- Provide direction and guidance to a team of project managers, business analyst, and project implementer to enable the achievement of the project goals- Navigate inter-team dependencies (including product, technology and sales teams) with a view to enhancing communications, operational effectiveness, and efficiency

- Successfully delivered or managed over 100 client projects including client workshops, product training, on-site installation and high availability, system integration, EMR migration, and BI dashboard to customers in North America & Europe- Expert on healthcare, data warehouse, and insurance integration by using FHIR, HL7 v2, CDA, EDI X12, HIPAA X12 5010, XML, Web Services (SOAP, RESTfull), LLP, HTTP/HTTPS, FTP, Databases (Oracle, MySql, MS SQL), High Availability, Integration Patterns, and interface testing- Successful implemented Company Salesforce migration (Admin Configuration, Workflow Development, Apex Trigger, Security)

- Review and contribute to curriculum of Engineering Technology and Applied Science Programs at Centennial College

- The Customer Success Roundtable is for senior Leaders operating in the function of Customer Success, Customer Operations or Professional Services. - The topics focus on retention, services, on-boarding, support, account management and anything else group members bring to the table.

- Responsible for successfully delivering NexJ's solution to customers- Successfully managed a feature development in terms of gathering requirements, functional design, technical design, coding, testing, and final deliver- Led three subordinates to deliver multiple features within the limited time constraints- Excellent support to the project manager in term of preparing release notes, assigning tasks, managing issues, and organizing meetings- Expert on feature development by using scheme code, MS SQL, XML, html, design patterns, UML, and test strategies- Well experienced in facilitating requirement discussions with customers on scope, gaps, and risks.- Excellent skills on CRM system, EMR (Electronic Medical Records) integration, Ad Hoc BI Reporting, and Context Passing Technology, Credentialing Workflow (BPW), HL7 (v2.x, CDA, and XDS)

- Provided coding, editing, and troubleshooting for BlackBerry Enterprise Server, including requirement specifications, design implementation, verification and maintenance- Managed the challenging software licensing issues by communicated with previous code owner, proposed innovated solutions, and assessed the change impacts- Lead the help page development project in an integrated (architecture, documentation, production, and development) teams. Initiated solutions and implemented this project successfully.- Actively learned many new technologies and processes to improve team performance. Joined RIM developer conferences, Perforce and Microsoft SQL training session, and leadership development class- Assisted RIM competitive intelligent team to conduct BlackBerry in China market analysis with a great appreciation