Wan Hj. Ibrahim Email & Phone Number

Brunei-Muara District, Brunei

Brunei Darussalam

Bandar Seri Begawan, Brunei

IT management roles and responsibilities for postal, DCA, land transport & MPABD

DES

Being seconded to DES from EGNC to assist with current and new e-Government projects.My new revised ICT Unit, DES consists of 3 main dimensions:(1) Operation– operational management is the machine house of any business.– responsible for managing infrastructural IT products, their capacity and optimal operation at the back-end.(2) Service and Development–.

Brisbane, Australia

MIPAC is a respected, leading Brisbane-based provider of process control, instrumentation and electrical-engineering services and solutions worldwide. It has built up significant industry experience in metals, minerals, pulp and paper, and it has gained experience with a large number of major control systems. As a result, the organisation has forged a.

Striving for excellence in my IT studies. Also trying to survive with lots and lots of assignments and projects!

Brunei Darussalam

• Performing preventive maintenance checks on every PC/workstation/server as scheduled and recorded in the Help Desk Management System. Troubleshooting hardware/software issues posed by end-users in line with Service.
• Presiding over systems administration, database administration, maintenance and technical support for:- IT Network Infrastructure- Microsoft products - Windows, Exchange, Firewall, Antivirus, Database, SharePoint.
• Ensuring adequate attention to data backup and recovery as well as having a systematic approach to data and document management that is designed to achieve continuous performance improvement as a key part of business.
• Conducting IT training to end-users who require familiarization or guidance with using IT hardware and software.
• Providing IT support, participating in and handling in-house project events as well as world-class events.
• As a member of Interactive digital committee taskforce, being heavily involved in implementing of Digital TV migration for nationwide users.

Brunei Darussalam

• As soon as I came back from New York, Alif GIS DHY offered me a job. Basically, I deal with Geographical Information System (GIS) by using ArcInfo/ArcView software application that was produced by Environmental Support.
• Installed, maintained and supported Geographical Information System (GIS) for the Government of Survey Department by using the ArcInfo/ArcView software application that was produced by Environmental Support Research.
• Produced GIS data based on workflows for mapping, editing, analysing and documenting user’s requirements and workflows.

Manhattan, New York, USA

• I went to New York to look for more challenging jobs and gain experience. I worked voluntarily with Permanent Mission of Brunei Darussalam in Manhattan, New York for few months before I get back to Brunei again.
• Assisted voluntarily in setting up the IT network infrastructure. Repaired, serviced and replaced parts, boards and equipment for computers. Performed troubleshooting of personal computers and peripheral equipment by.
• Installed and gave technical training (including demonstrations) on working with Microsoft Windows and maintaining the government financial application system using MS-Access.

Brunei Darussalam

• Actively involved in all business operations; managed day-to-day activities of up to service/support employees; and directed administration, sales, customer service and technical-support functions. Formed a proven.
• Chief negotiator for all proposals, ensuring the best price and service available; presided over all stages from initial contract negotiation to final implementation and on-going operations. Maintained hands-on.
• Oversaw initial system analysis, assessing needs and resolving any issues related to various application design and development; provided design and implementation of LANS/WANs, file servers and workstations; developed.
• Trained end-users to help them master their knowledge of the system and secure their proficiency in its applications and techniques in record time. Provided clients with company-wide training as needed and requested.
• Maintained excellent customer service on special requirements and service issues, accommodating customer's special needs requests and needs. Monitored service quality and remained in daily contact with customers to.

Brunei Darussalam

• Focus Computer School is under the franchise of Informatics Computer School Singapore. One of the leading IT education and training providers in Brunei, Focus Computer School offers various computer courses ranging.
• Doing part-time job in conducting interactive training for professionals and students in using Microsoft Office products such as MS-Word, MS-Excel, MS-Powerpoint and MS-Access, as IT Trainer.
• Identified student needs, gave real task assignments and provided extra assistance, resources and time to ensure all participants understood course concepts and were able to meet rigorous organizational standards.

Brunei Darussalam

• Later, I was offered by Baiduri Bank as an Analyst/Programmer in IT department. My biggest task was in handling their banking system's upgrade. Here, I had to liase with several vendors from UK, Malaysia and others.
• Completed a Y2K compliance project by monitoring servers onsite for 12 hours during the Year 2000 rollover. Conducted pre-rollover maintenance and observed world transitions allowing minor “tweaking.” Y2K rollover.
• Handled ATM network machines and global banking system’s upgrade called “Globus” from Temenos, UK, while its relational database was using “Universe”. Also, provided “Reflection” terminal used by all bank personnels in.
• Assumed 24-hour on-call responsibility for key projects during implementation phase. Managed, supported and maintained network systems and provided both on-site and telephone support. Maintained and updated security.
• Provided backup procedures to ensure hardware/software utilisation was at maximum capacity and to minimize loss of production time to users.

Brunei Darussalam

• I took on a temporary job in again to support myself. I worked in Group Technology department and deal with service management with the customers as well as supporting the SCB's staff. One of my main task was to ensure.
• Maintained the daily activities of the service-line function in order to get users’ computer software and hardware problems investigated and resolved. This was done by:- receiving telephone calls from users at remote.
• Achieved and maintained the ISO 9001 standard in the IT Service Management System by upholding its standard of work-scope procedure. Worked closely with internal and external auditors and reported to my supervisor.

Brunei Darussalam

• Gained extensive experience with and knowledge of Apple Mac devices; trained Mac users and supported in all aspects of system analysis, design, setup, troubleshooting, maintenance and repair and upgrade.
• Worked closely with end-users to analyse current software/hardware requirements; presented programs/hardware to satisfy user’s need; and provided technical support and end-user documentation.
• Used diplomacy and tact in all situations to ensure customer satisfaction, promote good will and ensure repeat/referral business.
• Became qualified to provide support and service on data- and voice-networking architectures, PC/LAN/WAN technology and database applications.

Brunei Darussalam

• Worked voluntarily on the Multimedia Project under the Supervision of Head of Computer Service Centre department for the opening ceremony of the new campus by His Majesty Sultan of Brunei, Chancellor of University of.

Leadership Development Programme, Malaysia-Brunei Darussalam-Singapore

A joint program between the civil service institute Brunei (IPA), civil service college Singapore and Institute of Public Administration.

Executive Development Programme For Middle Management, Project Management

Activities and Societies: EDPMMO Awarded best student for the 14th EDPMMO, UBD ILIA Ranking in 1st position.

Master, Information Technology

Activities and Societies: • QUT International Student Services “East-West” Festival 2010 for leadership and participation in a multimedia.

B.Sc., Computer Science

Go to my blog http://wanharris.com

Hnd, Computer Science

Activities and Societies: Computer: Appointed Vice Secretary, INTI Micro Computer Club (IMCC), INTI College, Malaysia. Clubs.

A Level, Computing, Physics, Maths C

Activities and Societies: Outdoor Pursuit Club and Hostel's Club Committee A Level

B.J.C.E & O Level, English, Physics, Chemistry, Bio, Add. Maths, Math 'D', Malay, Geography, Arts, Integrated Science

Activities and Societies: Photography Society Tennis Club Computer Club Passed B.J.C.E, obtained Aggregate 12 Passed G.C.E. 8 ‘O’ Level.

P.C.E, Malay, Maths, General Knowledge, English

Activities and Societies: Cub Scout Passed Primary Certificate Education (P.C.E)