Nor Hazwani Nor Azman Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

▪ Drive the development of project proposal and roll out customer engagement initiatives /projects that help strengthen the brand affiliation to build customer loyalty; align withoverall business strategy.▪ Propose and implement the first phase of customer reward program, negotiated exclusivebenefits with business partner from various industries.▪ Successfully rolled out the launch event for the first Nissan Nurtures Nature Campaign in2018; recruited 120 pax (actual) vs. 80 pax (targeted) for Nissan Beach Clean Up event.▪ Plan and develop content and copywriting for relevant customer communication platforme.g. SMS, email, social media, website, mobile app etc.▪ Maintain communication calendar to align with marketing department and ensurematerial/content were posted as scheduled.▪ Generate monthly report to track communication performance and analyze the data topropose improvementstrategies when needed.▪ Coordinate relevant arrangements with various internal departments, branches and vendorsto ensure projects are rolled-out in a timely manner within scope and allocated budget.▪ Assist in talent development by providing guidance and on the job training for junior teammember.▪ Example of previous projects:Nissan Safety Campaign, Nissan Owner’s Reward Program, Beach Clean Up Event,Nissan Nurtures Nature Campaign, Nissan Serendah Plant Visit, Nissan SalesConvention, Grooming Workshop, Drive On Magazine

Provide superior customer service by assisting passengers accordingly to maintain/improvecustomer experience at company’s representative touchpoint.▪ Handle face-to-face customer complaints and provide solution, alternative or assistance toensure resolution of complaints.▪ Perform pre-flight, during and post flight safety checks as per SOPs and prioritized passengers’safety at all time.▪ Provide first aid needs and safety briefing to passengers when needed.▪ Prepare and serve in-flight food and beverages as per service SOPs in a timely manner.

Manage corporate client travelling arrangement including flights, accommodation, airporttransfer and other requested services.▪ Attend to phone and email enquiries in a timely manner.▪ Assist client with enquiries, request for quotes, ticket issuance, refunds and exchange viaticketing system (Abacus)▪ Provide recommendation & solution based on client’s needs and preference.