Joyce Mwangi personal email
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What defines me is what I do. I am driven by the passion to build. I feel accomplished when as team we deliver. I try to be realistic and convert ideas to action to start doing.Have been awarded by Telkom Kenya Certificate for being the best performer-Service Operations, IT & VAS 2022, Certificate of Excellence For going Above and Beyond IT 2021 and Certificate of Appreciation in recognition of outstanding and exemplary performance 2019.I have worked for both Mobile & Fix Operators since early 2000 Throughout this journey, I accomplished the following: Installed Netgate Firewall Pfsense to Integrate customer to access telecom services such as E topup Airtime App, ussd, sms and mobile money services (B2C and C2B). Installed and configured 2 Cisco Switches for routes redistribution, resolving existing switches downtime. Installed Maria DB and Application for prepaid and postpaid paybills Hardware upgrade. Developed MySQL database for Systems Hardware Inventory. Completed H-FUND Government Project Network and Systems integrations from Telkom Kenya to kcb bank. Installed BACKUP server for backup Automations for all services. Configured on Juniper SRX340 Firewalls vpn tunnels for integrations to partners to access telecom services. Configured on Netgate 1541 Firewall over 50 IPSec vpn tunnels for data communications. Upgraded hardware by Installing 6 HPE ProLiant DL380 servers, configured H/A and network routes, migrated applications and Databases. Installed HPE ProLiant DL380 backup server and automated backups for applications source codes and database dumps. Prioritized Network and service integration of Etop up System upgrade. Spearheaded Documentation of Network and Systems for inventory. Implemented CRBT monitoring on Nagios Monitoring Tool Implemented patches on application thereby reduced 99.99% of service downtime. Structured in BUILD service delivery for ZTE IN Automated of E-TOPUP API’s on WS02 GW API for timely and error free service delivery.
Freelance
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Freelance Network And Security Engineer | Aws, Cisco, Juniper, Fortinet, Palo Alto, Zscaler, AutomateFreelanceNairobi County, Kenya
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Network And Systems Senior EngineerFreelance May 2024 - PresentKenyaResponsibilities:Design, implement, maintain, and optimize the organization’s network and system infrastructure to ensure high availability, performance, and security.Oversee complex projects, troubleshoot advanced issues, and provide strategic solutions for scalability.Collaborate with cross-functional teams to integrate network and system architectures, manage cloud-based solutions, and ensure compliance with industry best practices.Key responsibilities include network monitoring, server management, disaster recovery planning, automation, and mentoring junior engineers.Demonstrate proficiency in network protocols, cloud platforms, and security practices.
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Networks And Systems Senior EngineerTelkom Kenya Jan 2011 - Jul 2024Nairobi County, KenyaManaged operations of a multiple nodes, multi-network, multi-vendorSteered cost reduction, performance analysis and improving resource allocation.Design, Install, configure, and test computer hardware, servers, networking software, operating system software, documentation and monitoring to heighten capability, performance, and efficiency.Execute Service Integration tests, UATs, OATs, systems regression tests.Manage Incidents, ensuring tickets are resolved as per SLAs, to attain system uptime for all network devices, server applications and databases thereof maintaining customer’s satisfaction.Implement Systems Capacity Planning, developed roadmaps around system upgrades, licenses to meet growing business demands.Manage Projects & Stakeholders and engage cross-functional teams.Improved vendor engagement in guiding the team on vendor escalations and provided leadership to unlock persistent issues.Manage change management, validation and approvals process of Sop’s, RFF/RFIs for deployment & CRQs for systems changes.Coordinate Customer Management process to ensure SLAs are met.Manage Process optimization by designing process for networks and applications.Spearheaded Documentations of network devices and servers infructure for inventory.Manage External and internal systems audits.Implement disaster recovery sites for business continuity.Execute application patches, data backups, security changes and network configurations.Provide timely Production Environment and Infrastructure support.Establish SS7 connectivity of switch, IN and STP.Created, updated, modified and synchronized Tariff table in IN for GSM and PSTN servicesInstalled and configured Cisco Switches for routes redistributions. Improved network security by installing two Netgate-1541 Raid Pfsense & Security Gateway Firewalls for filtering and securing the network routes using encryption and authentication network design. -
Core Network EngineerTelkom Kenya Mar 2004 - Dec 2012Nairobi, KenyaImplemented Core Network Projects.Spearheaded planning and operations of Circuit Switched Core.Executed customer management process ensuring tickets are resolved within SLA.Analyzed billing management process.Executed Service Quality Management- KPI’s which projected improvement in network and systems.Executed Incidents management by ensuring tickets are resolved as per SLAs, to attain system uptime. Acted on vendor engagement in ensuring timely vendor escalations, and unlock persistent issues. Accomplished Preventive, corrective maintenance, installations and configurations of Trunks, Signaling links, ISDN’s, Kenstream links and pstn lines.
Joyce Mwangi Skills
Joyce Mwangi Education Details
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City And Guilds London Institute17 Points -
Kenya College Of Communications And TechnologyTelecommunications Engineering
Frequently Asked Questions about Joyce Mwangi
What company does Joyce Mwangi work for?
Joyce Mwangi works for Freelance
What is Joyce Mwangi's role at the current company?
Joyce Mwangi's current role is Freelance Network and Security Engineer | AWS, Cisco, Juniper, Fortinet, Palo Alto, Zscaler, Automate.
What is Joyce Mwangi's email address?
Joyce Mwangi's email address is wa****@****hoo.com
What schools did Joyce Mwangi attend?
Joyce Mwangi attended City And Guilds London Institute, Kenya College Of Communications And Technology.
What skills is Joyce Mwangi known for?
Joyce Mwangi has skills like Mathematics, Writing, Charging, Noc, Restore, Generators, Windows, Vendors, System Software, Loop, Adsl, Mobile Payments.
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Joyce Mwangi
Customer Service Operations |Strategic People Leader, Creating Inclusive Environments That Empowers Teams Promote World-Class Service Experience L Management And Retention | Contact Centre Operations ManagementNairobi County, Kenya1oriflame.com
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