Wan Mohd Husni Wan Hussein Email & Phone Number

Subang Jaya, My

Shah Alam, Selangor, Malaysia

IT Project Leadership: Lead the planning, execution, and successful delivery of strategic IT projects and initiatives that drive business transformation.Digital Transformation: Develop and execute a comprehensive digital transformation strategy, identifying opportunities for innovation and growth.Cross-Functional Collaboration: Collaborate closely with other C-suite executives, business units, and external partners to ensure alignment with business objectives.Change Management: Lead change management efforts, fostering a culture of innovation and guiding the organization through digital transformations.Team Development: Build and mentor a high-performing IT team, providing guidance, professional development, and empowerment.Data-Driven Decision-Making: Promote data analytics and insights to support informed decision-making and drive competitive advantages.IT Governance: Implement effective IT governance frameworks to ensure data security, compliance, and risk management.Vendor Management: Manage vendor relationships and partnerships to support project execution and technology adoption.Budget Oversight: Oversee the IT budget, ensuring effective allocation of resources and cost management.Technology Evaluation: Stay updated on emerging technologies, industry trends, and best practices to inform technology investments.Performance Metrics: Define and track key performance indicators (KPIs) for IT projects, ensuring alignment with business goals.

Malaysia

• Provide oversight and management to the IT Application team to deliver IT services.• Knowledge/Experience in Enterprise applications and Finance domain• Should have very good knowledge of ITIL processes• Should Own the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients • Should able to take ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post-incident review• Should Monitor, control and support service delivery; ensuring systems, methodologies, and procedures are in place and followed• Should be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems• Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes • Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner• Provide regular and accurate management reporting on IT Service performance• Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting, and performance assessment• Excellent leadership and people management skills with very good written and verbal communication skills• Excellent customer facing/customer service skills and able to work under pressure and meet deadlines• Able to demonstrate a high degree of flexibility including shift and out of hours working• Able to manage sensitive and sometimes confidential information• Self-motivation and able to take responsibility• Able to manage and prioritize and tasks and time efficiently• Able to demonstrate initiative and a proactive approach to daily tasks

Kuala Lumpur, Malaysia

• Lead and manage the end to end program encompassing the requirements, plan, design and transition of large scale, multi vendor, multi technology and Enterprise level solution(s).• Managing a team of engineers to support client (Multinational Company) network & security infrastructure and Service Desk operations task. • Manage client effectively by identifying needs, provide solutions within given budget and timeline.• Perform overall program-level planning, manage budgets, develop roadmap, a communications plan, meeting and reporting cadence, manage issues/risks/change and escalations to closure.• Establish Project in control environment consistent standards, ensure compliance; support adherence to service delivery framework, standards and methodologies, and provide feedback to drive continuous process improvement to the program and the organization.• Identify staffing requirements and manages project manager & team leaders to achieve cost, schedule, Quality goals.• Accurately forecast, track and report on overall projects/program costs, revenue, and profitability.• Ensures proper Scope and Change Management processes are adhered to, manages change management handling between customer & account teams.• Establish and maintain relationship with stakeholders (Customer, Sales, Services and Excecutives).• Communicates effectively with Executives and stakeholders(s) to identify needs and evaluate alternative business solutions and strategies.• Identify further growth opportunities within customer environment engages account/sales teams.• Ensure the capture of lessons learned and best practices to share and leverage within the project teams.

Klia

• Lead a global team of professionals worldwide which consists of Service Delivery Manager, Project Managers, Engineers, Service Desk Analyst, Logistics Coordinator, IDs administrator, Project and Asset Administrators that manage more than 5,000 end user computing devices and IT services for all client employees worldwide.• The primary point of contact with MAS/MAB Group IT’s Tactical, Operational team and Strategic level.• Regularly communicate with stakeholders via a variety of channels including presentations and social media.• Accountable and responsible for the program deliverables, operation and budget on project P&L.• Develop project plan and budget based on business case for approval by relevant sponsor(s)/committee(s) and ensure they are implementable.• To ensure effective resources planning and allocation for project teams and efficient identification and tracking of interdependencies between workstreams.• Oversee the delivery of projects and conduct performance evaluation of project team members to ensure high timely and quality project execution and high-quality deliverables.• Identify and highlight interdependencies between projects to ensure that potential project risks are mitigated.• Liaise and negotiate with customers on project details to ensure alignment of project scope, resource requirements and project plan, and clear definition of project quality, risk, communication and change management plans.• Define clear roles and responsibilities within project for team members to ensure activities are allocated and executed by the appropriate team members and deliverables are of the appropriate quality.• Promote and ensure compliance with legal, InfoSec, business and operational best practices.• Establish, support and ensure compliance with ITSM and InfoSec services.• Negotiate with vendors and partners for effective delivery of managed services.• Responsible to manage vendors, Infrastructure engineer and service desk.

Subang

• Responsible to work closely with Managed Services, IT Infrastructure, EUC, Service Desk and Hosted Services partners to deliver of technology operations.• Lead a team of engineers to govern SOP, OLA, SLA & drive processes and KPI improvement and at the same time ensuring vendor’s full compliance of the contract.• Be available 24/7 for critical operation and managed services related incident escalation.• Overall technical understanding of the business processes supported by the applications.• Function as single point of contact to the client & support teams with regards to resolution of escalated issues.• Focus on maximizing customer satisfaction through prompt resolution of issues and qualitative service delivery in coordination with Program Manager/ Client Director.• Conduct knowledge transfer sessions & presentations on administration services, management and administration set-up for team members aligned to business requirements.• Optimize utilization of resources to maximize productivity.• Guide team members with regards to administration practice, techniques and tools.• Monitor performance of team members and render productivity enhancement feedback.• Generate & update various status reports for clients/ stakeholders.• Perform quarterly service delivery quality audit and report status/ gap analysis to customers

Shah Alam

• Provide day-to-day management of the project and carry out necessary project communications with client and consultant.• Develop project plan for the project, providing detail work plan for the planned activities for current stages and all the major milestones for the subsequent stages and phases.• Monitor progress in relation to the overall project plan, control project schedule and resources and undertake corrective actions when there are deviations from plan.• Submit project status report to Top management team and project consultant committee. • Accountable to reviewing all the pricing from contractor and subcontractor.• In terms of general project management, I have involved and consulted a team for Project UiTM Kuala Pilah in infrastructure design and built information technologies facilities for UiTM.

Information Technology

Education record