Wan Nurfazreen (Faz) Email & Phone Number

Kuala Lumpur, My

Federal Territory Of Kuala Lumpur, Malaysia

SleekFlow is the Omnichannel Conversational AI Suite for customer engagement. The all-in-one SleekFlow platform creates seamless and personalized customer journeys across everyone’s go-to messaging channels, including WhatsApp, Instagram, live chat, and more. SleekFlow is dedicated to shaping the future of communication by empowering companies to center all their workflows around meaningful conversations.I thrive on crafting engaging communications and love diving into the operational nitty-gritty to keep everything running smoothly and efficiently 🚀1. Spearhead Lead Generation : Orchestrate and refine the lead generation dashboard, engaging in strategic reviews with the Head of Marketing and Partnerships.2. Partner Communications: Curate and implement communications and promotional strategies for affiliates, referrals, solutions, and technology partners.(i) Foster Community Engagement: Cultivate vibrant affiliate communities, driving rengagement and fostering growth.(ii) Oversee Referral Dynamics: Manage intricate referral processes and liaise with local partner sales teams to ensure seamless operations.3. Strategize Program Initiatives : Architect and execute 4 partnership programs aligned with overarching business objectives.4. Develop Enablement Resources: Craft and maintain comprehensive partner enablement materials, including a strategic knowledge base on PartnerStack.5. Administer Operations and Payouts: Oversee program operations and compensation via advanced platforms such as PartnerStack, HubSpot, and Partner Hub.6. Analyze Revenue Attribution: Scrutinize and assess inbound revenue and partnership referrals, ensuring precise attribution across diverse partner types.

Federal Territory Of Kuala Lumpur, Malaysia

Operational Support: Assist in the development and implementation of partnership processes and workflows to ensure smooth operations.Partner Management: Serve as a point of contact for partners, addressing inquiries and resolving issues to maintain strong, positive relationships.Data Analysis: Monitor and analyze partnership performance metrics, generate reports, and provide insights to drive continuous improvement.Coordination: Collaborate with cross-functional teams to coordinate partnership activities, including marketing campaigns, product integrations, and joint events.Documentation: Maintain accurate records of partnership agreements, communications, and performance data.Process Improvement: Identify and recommend improvements to enhance the efficiency and effectiveness of partnership operations.

Federal Territory Of Kuala Lumpur, Malaysia

I bring enthusiasm to my role, making sure the seamless onboarding of merchants into the system with minimal to no issues! - Spearheaded the onboarding process for SME merchants from Malaysia, Singapore, and Australia, integrating them seamlessly into the Shopback app ecosystem 📲- Acted as a bridge between internal teams and merchants, effectively navigating any challenges or issues that arose, ensuring all concerns were addressed promptly and resolutions were achieved to meet or exceed service level agreements (SLA).- Monitored and tracked the progress of merchant onboarding, ensuring global SME merchants were onboarded and went live within the agreed SLA.- Collaborated closely with diverse business owners to understand their needs, ensuring a tailored and effective integration into the Shopback platform.-Implemented proactive problem-solving strategies, leveraging my expertise and insights to anticipate potential issues and devise effective solutions.- Fostered strong relationships with key stakeholders, including business associations and industry leaders, to expand the network of SME merchants and drive business growth for Shopback in targeted regions.

Bangsar South, Kuala Lumpur

• Top E-Commerce Merchant Onboarding Services to Lazada’s Marketplace categories (Targeted Sellers). • Networking with brands founders and stakeholders for smooth operations.• FMCG Beauty category person in charge (Recruits Top 20% sellers).• Fashion and Fast Moving Consumer Goods (FMCG) merchant recruitments.• Business Development team Onboarding support for platform monthly campaigns (6.6,9.9, Payday, Mega Campaigns etc.)

Federal Territory Of Kuala Lumpur, Malaysia

-On a daily basis, I dive into researching diverse merchants business backgrounds and recruiting potential Merchants - The startups, growing and booming entrepreneurs for TheNoor E-commerce platform.-Doing the thing I love the most- Opening doors and encouraging Merchants to do (and run) the extra mile! - Actively onboarded 83 NoorCommerce merchants and develop digital marketing-sales relationships in merchant support.

Cheras, Selangor, Malaysia

- Sales Executive for business management related to Education and Publication projects.- Actively driving business goals by pursuing wide collaborations opportunities with companies focusing on Malaysian E-Book and print formats. - Department Operation Executive : managing daily operations responsibilities.- Customer and clients support team executive for AKAL Book Project.

Cheras, Selangor, Malaysia

PNMB Payfo Is a financial technology startup 100% owned by PNMB based out of Kuala Lumpur, Malaysia. Our charter is to disrupt the financial space by building innovative products and solutions to augment and assist current needs for both businesses and direct users.- Engaging in Merchant acquisition projects on an E-Wallet platform (Joy App).- Assisting as an Operation team member.- Facilitates customers affairs (Login/Profile/Payment/Order issues) regarding Joy App.

Federal Territory Of Kuala Lumpur, Malaysia

- Resolve daily international streaming product and service matters.- Entertain Asia and Western markets customers via communications platform.- Generate appropriate solutions, expedite corrections/adjustments regarding product aspect.

Federal Territory Of Kuala Lumpur, Malaysia

- Video Inspection for Tourism campaign via popular video meetings (Zoom, Meet).- Perform quality control for hosts' properties by global appointments.- Finalizing and approving first stages according to company’s policies, standards and criterion.

Setapak, Federal Territory Of Kuala Lumpur, Malaysia

- Collaborated with supervisors in Covid19 marketing plans.- Managed social media articles publishing (Facebook, Twitter, Instagram, TikTok).- Conduct weekly email blasting content to clients.- Assisted Artificial Intelligence project exposure (DELCAR) for government and international schools, working professionals and private associations.

Cyberjaya, Selangor, Malaysia

Freelancer - Business operation Team Member for experienced florists, event coordinator and florist assistant.

Penang, Malaysia

Cytology and Histopathology departments.- Exposure to various medical condition samples and assisted medical specialists.

Sungai Petani, Kedah, Malaysia

Wide scope of Laboratory exposure such as Biochemistry, Blood Bank, Cytology (Fertility department).

Cyberjaya, Selangor, Malaysia

Bachelor In Bioinformatics, Human/Medical Genetics

Bioinformatics, International Business/It Management

An International Student Exchange programme opportunity that I went for a period of a full semester (6 months) in Surabaya, Indonesia.

Bioinformatics, International Business And It Management

Medical Laboratory Technologist (Mlt), Clinical Laboratory Science/Medical Technology/Technologist

Education record