Felicia Kang Email & Phone Number

Singapore

Responsible for providing consultancy in Service Design / Design Thinking to GovTech-managed Agencies to transform the area of study. The scope covers project management, stakeholder engagement, workshop facilitation, conceptualisation and detailing out solutions, and developing and presenting high quality deliverables of the Study to business stakeholders.Deployed to Singapore Customs to support Transformation in the agency. Leading 4 tracks of Transformation within the agency, facilitating Service Design Workshops to uncover challenges and gaps. Drives innovative solutioning through Design Thinking Workshops. Involve in process changes and improvements using technology. Journey with business stakeholders through change management.

Singapore, Singapore

Design Thinking Program Lead in Centre of Excellence and Quality Excellence Business Partner (QEBP). Design Thinking Program Lead & TrainerConduct Design Thinking Workshop with external (customer)/ internal (cross dept) to co-create solutions and seek areas of improvements.Plan and act on proposed Design Thinking activities to expand the impact of the program in the groupTrainer for Design Thinking Champions in Certis (LUMA syllabus)Conduct Design Thinking Champions Training to advocate for innovative thinking within the group. Operations ExcellenceSustains high standard of Quality Performance, expected to always drive CHANGE. Engages various levels of People in Organisation to foster close partnership with the outcome of achieving a shared responsibility in making Quality Excellence a DNA into their day-to-day operations. Responsible for planning and deploying multiple project delivery methodologies (i.e. DMAIC, Waterfall, Agile and Scrum). Analyses business and stakeholder needs, priorities, requirements and make recommendations on how to apply best practices and methodologies to address priorities, policies, procedures and improvement opportunities for better result. QE Business Partner Supports 8 Business Units in Certis, assisting to review end-to-end processes. Using improvement tools to identify waste and gaps in business operations. Conduct data analysis and design thinking workshop to prepare change recommendation proposal for BU head. Post Design Thinking Workshop to convert qualitative data to quantitative data.As the QE mentor to the Business Units, guide project teams on continuous improvements and sharing of toolsets. Group ISO 9001 repLiaise with BU reps to manage and maintain ISO 9001:2015Plan for annual ISO 9001 auditor training, internal audits and compile all reportsConduct group management review & risk assessment

Taking on the Business Excellence role allowed me for multiple switch in hat and opportunities for various roles. Care taking of Business Excellence Department includes:Business ExcellenceCorporate Social Responsibility (CSR)Additional: Office Renovation Project ManagerBusiness Excellence: Development, promotion, continuous management and review of a culture of business excellence based on the outcome of customer excellence.Manage rolling programme of self assessment for internal audits inspection and continuous improvement activities. Ensuring that the programme embraces the requirements of customer and Ricoh Values.Manage the internal and external communications function ensuring an efficient and effective communication service is maintained and developed.Assist the Head of MD's Office in development of Business Excellence Planning.Develop and produce monthly, quarterly and annual performance indicators in accordance with Managing Director's mandate and other external definitions.Manage and maintain the ISO 90001/14001/27001 programme and standards.Manage on the best practices review programme and assist team leads in delivering service review following the continuous improvement methodology. Co-ordinate Kaizen Improvement Teams to deliver plans.Manage, monitor and report on implementation of continuous improvement plan to improve Ricoh Services to ensure they are accessible to all.Corporate Social Responsibility:Organise events in line with the company's CSR on Environment, Community and Social. Partner schools in Singapore on Environmental projects that raise awareness amongst the students and the community. Manage and monitor environmental reports submission to Regional Office. Digital Marketing on company's CSR Social Media platform (Instagram).Project Manager for Office Renovation, into the Activity Based WorkspaceLooking into Change Management, developing programmes for change of cultureLiaison with building management & vendors

Joined Dreiheit House as the pioneer team. Assist the business owner in the set up and establishing of the business operations. Business Direction & Operations- Pioneer team of the company- Involve in the direction planning of the business- Involve in the negotiation with Brand Principals- Communicates & Co-ordinate with sub distributors in ASEAN region- Supply Chain- Shipment Planning- Proposal & Agreement DraftingSales & Marketing- Analyst of Sales - Account opening & maintenance with Hotel, Restaurants, Café & Spa- Sales & Marketing- Sales Co-ordination- Proposal PreparationHuman Resource- Staff recruitment and training- Staff Welfare ProgrammeConsultancy- Research & Development- Retail Concept Consultant- Visual Merchandise (Retail Display)- Conducts Tea Trainings- Conducts Tea Appreciation ClassesLogistics- Inventory Control- E-Commerce WebsiteFinance & Accountings- Accountings - Controls & Approves expenses- Finalised expense accountsCreative Department- Graphic Design- Social Media Sites

Esplanade

Event - Created event sales opportunity - Organised “Onsite Cookie Tasting” to corporate organisation- Co-ordination with Departmental StoresF&B Experience- Re-inventing service experience for dine-in guest- Provided butler services to dine in guest- F&B Service OperationsRetail Experience- Provided retail sale services- Retail Sales Staff Training- Training of Part Time / New Staffs- Staff Training & Work Shift PlanningLogistic- Inventory Control- Requisition for various outletsKitchen Experience- Kneading of Cookie Dough- Oversee the baking- Inventory Control on Ingredients

Master Of Business Administration - Mba, Business Administration And Management, General

Master'S Degree, Human Resources Management/Personnel Administration, General

Bachelor Of Laws (Honours) - Llb, Law, First Class Honours

Diploma In Business Management, Business Administration And Management, General, Accumulated Gpa: 3.975 / 4.0