Wan Sin Ching Email & Phone Number

Subang Jaya, MY

• Automated customer relationship management (CRM) processes using advanced Google Sheets formulas and App Script, streamlining workflows and improving productivity
• Established and managed external stakeholder relationships, hosted partnership meeting, prepared meeting minutes and personalised proposal, fostering collaboration and creating mutual value
• Coordinated across departments, including operations, marketing, and finance, to align business development strategies and drive organisational goals
• Developed and implemented time-saving strategies, enabling the team to allocate more time to market research and partner engagement, improving service quality

• Redesigned sales pitch deck, driving a 30% increase in applications and 25% growth in signed deals, earning Top Sales recognition, and demonstrating a customer-centric communication skill
• Created and designed new presentation slides for lecture class promotions, achieving a 2.5x growth in lead generation compared to the previous term
• As the person-in-charge of digital marketing, reviewed and provided constructive feedback on 60+ marketing materials to ensure brand consistency and marketing effectiveness, demonstrating attention to details
• Developed and designed a new website to improve the program's digital presence and outreach
• Delivered a design and marketing workshop to enhance member competency𝗗𝗲𝘀𝗶𝗴𝗻 𝗮𝗻𝗱 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗖𝗼𝗺𝗺𝗶𝘁𝘁𝗲𝗲𝘚𝘶𝘮𝘮𝘦𝘳 𝘔𝘢𝘭𝘢𝘺𝘴𝘪𝘢𝘯 𝘠𝘰𝘶𝘵𝘩 𝘝𝘰𝘭𝘶𝘯𝘵𝘦𝘦𝘳 𝘖𝘳𝘪𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯 𝘋𝘢𝘺𝗣𝗿𝗲𝘀𝗶𝗱𝗲𝗻𝘁 𝗼𝗳 𝗢𝗿𝗴𝗮𝗻𝗶𝘀𝗶𝗻𝗴 𝗖𝗼𝗺𝗺𝗶𝘁𝘁𝗲𝗲𝘚𝘶𝘮𝘮𝘦𝘳 𝘔𝘠𝘝 𝘓𝘦𝘢𝘥 𝘕𝘶𝘳𝘵𝘶𝘳𝘪𝘯𝘨 𝘌𝘷𝘦𝘯𝘵
• Implemented a new strategy with interactive slides and engaging pitching, increasing lead generation by 3.8 times compared to the previous event

• Awarded Outstanding Sales Performer with a 72% lead-to-paid conversion ratio, being the 1st to convert lead into an official Malaysia Youth Volunteer (MYV) member early in the attraction phase
• Developed and executed strategies to communicate the program's value proposition through interaction sessions that inspired leads, resulting in the highest number of applications in the department
• Planned and delivered customer (volunteer) engagement initiatives to ensure positive customer experiences
• Facilitated debrief sessions for volunteers to reflect on their contribution outcomes and personal growth
• Coached 4 team members on optimizing lead conversion, enhancing sales pitch strategies𝗣𝗿𝗲𝘀𝗶𝗱𝗲𝗻𝘁 𝗼𝗳 𝗢𝗿𝗴𝗮𝗻𝗶𝘀𝗶𝗻𝗴 𝗖𝗼𝗺𝗺𝗶𝘁𝘁𝗲𝗲𝘞𝘪𝘯𝘵𝘦𝘳 𝘔𝘢𝘭𝘢𝘺𝘴𝘪𝘢𝘯 𝘠𝘰𝘶𝘵𝘩 𝘝𝘰𝘭𝘶𝘯𝘵𝘦𝘦𝘳 𝘖𝘳𝘪𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯 𝘋𝘢𝘺
• Directed and managed a team of 10, reducing the event planning timeline by 40% while maintaining high standards, increasing efficiency and productivity

• Communicated with individuals and families to assess academic backgrounds, interests, and goals, offering tailored application advice for local or overseas university
• Provided guidance on admission processes, requirements, and major selection
• Assisted students in preparing resume to enhance scholarship application competitiveness
• Offered support and solutions to address any challenges encountered until students' successful admission

• Directed the Peer-Assisted Learning Programme (PALP), managing 27 sessions with 23 mentors and nearly 400 mentees, overseeing all aspects of programme execution and recruitment
• Developed a strategic timeline for the mentor recruitment, from sourcing and talent acquisition to screening and onboarding
• Engaged with potential mentors, providing insights into the PALP and increasing mentor recruitment by 15%
• Designed and implemented marketing materials and strategies, resulting in a 33% increase in average registrations per subject
• Collaborated with mentors to ensure alignment with curriculum objectives and student needs
• Provided ongoing guidance and support to mentors, enhancing their mentoring experience and satisfaction𝗢𝗿𝗴𝗮𝗻𝗶𝘀𝗶𝗻𝗴 𝗖𝗼𝗺𝗺𝗶𝘁𝘁𝗲𝗲 𝗘𝘃𝗲𝗻𝘁 𝗛𝗼𝘀𝘁𝘐𝘊𝘈𝘌𝘞 𝘊𝘰𝘯𝘧𝘦𝘳𝘦𝘯𝘤𝘦: 𝘛𝘩𝘦 𝘚𝘬𝘪𝘭𝘭𝘴 𝘎𝘢𝘱

• Established a Standard Operating Procedure for the locker reservation process, improving operational efficiency
• Supported the growth of 100+ clubs and societies, resolving any concerns or issues raised
• Facilitated the Student Life Recognition Award Ceremony to ensure smooth event execution and efficient distribution of certificates and awards

Petaling Jaya, Selangor, Malaysia

• Collaborated with 6 teams across banking, leasing, and insurance sectors, demonstrating adaptability and a broad understanding of financial operations
• Performed data validation tasks, including cross-casting, cross-referencing, vouching, and financial reconciliations
• Conducted walkthroughs and effectiveness testing for human resources process, loan process, and journal entries to ensure policy compliance and operational efficiency
• Prepared and updated audit documentation, including working papers and test outcomes documentation
• Conducted credit reviews by analysing loan documentation, financial statements, and policy compliance.
• Optimised document processing time using advanced Excel functions and financial software (e.g., CaseWare Idea), while assisting peers with data management tasks, showcasing technical proficiency and teamwork

• Empowered students to achieve academic improvements, with many transitioning from grade B to A, reflecting an effective communication skill and the ability to inspire others
• Mentored students with varying educational backgrounds, adapted to accommodate diverse learning styles and needs
• Identified and addressed students’ problems, facilitated understanding and application of accounting concepts
• Established strong rapport with students and successfully motivated those initially disinterested in learning
• Recognized for effective communication, patience, and adaptability, driving students’ academic success

• Collaborated with varies clients, understanding their unique requirements and transforming them into captivating visual designs via Adobe Illustrator, Photoshop, Canva, and Wix
• Executed a range of diverse design initiatives including presentation design, social media post design, email design, logo design, merchandise design, and website design

Georgetown, Penang, Malaysia

• Managed and coordinated over 250 projects, ensured timely delivery and client satisfaction through effective contractor-client communication and collaboration
• Collaborated closely with local and international counterparts to ensure efficient problem resolution and streamlined operations
• Secured a 12% cost reduction via negotiations with culturally diverse contractors, both local and foreign
• Prepared reports featuring statistical analysis aid in performance evaluation and data-driven decision-making

Georgetown, Penang, Malaysia

• Recognised for consistently maintaining a positive attitude and promoting strong customer relationships, successfully encouraging 60+ member sign-ups in a month
• Attained a 100% accuracy rate in daily cash handling and reconciliation processes, ensuring precise transactions
• Maintained meticulous records of merchandise movement and stock restoration, conducted inventory reconciliations, and efficiently resolved discrepancies

Georgetown, Penang, Malaysia

George Town, Penang, Malaysia