Wanda Taylor Email & Phone Number

Philadelphia, Pa, Us

Passion for cutting-edge technologies, I am currently advancing my knowledge in Identity and Access Management (IAM), Artificial Intelligence (AI), and Governance, Risk, and Compliance (GRC). I am focused on combining my skills with real-world applications.⟡ 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀𝗹𝘆 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴: Engaging in self-paced courses, including ChatGPT and AI-driven tools, to stay at ahead of emerging technology trends for my next role.⟡ 𝗙𝗼𝗰𝘂𝘀 𝗼𝗻 𝗜𝗔𝗠 𝗮𝗻𝗱 𝗚𝗥𝗖: Growing my knowledge of IAM and GRC to ensure compliance and security strategies, to reduce risk in organizational resilience.⟡ 𝗖𝗼𝗺𝗺𝗶𝘁𝘁𝗲𝗱 𝘁𝗼 𝗶𝗺𝗽𝗮𝗰𝘁: Ready to deliver tangible results.⟡ 𝗧𝗲𝗰𝗵-𝘀𝗮𝘃𝘃𝘆 𝗽𝗿𝗼𝗯𝗹𝗲𝗺 𝘀𝗼𝗹𝘃𝗲𝗿: Bringing a track record of adaptability and commitment to technology and able to stay ahead of industry changes.

Chicago, Il, Us

In this role, I was entrusted with ensuring a smooth transition during the CC&B software migration project. My contributions were team support, and quality assurance. 🚀⟡ 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲: Gained a deep understanding of the CC&B software.⟡ 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗔𝘀𝘀𝘂𝗿𝗮𝗻𝗰𝗲: Identifying discrepancies and reporting irregularities that could impact system performance and data reliability.⟡ 𝗧𝗲𝗮𝗺 𝗪𝗼𝗿𝗸: Offering guidance when needed to colleagues, especially during peak periods of data entry and when the team faced overwhelming challenges.

⟡ 𝗔𝗰𝘁𝗶𝘃𝗲𝗹𝘆 𝗦𝗲𝗲𝗸𝗶𝗻𝗴: Dedicated to advancing my skills and areas of expertise while searching for my next opportunity.⟡ 𝗦𝘁𝗮𝘆𝗶𝗻𝗴 𝗖𝘂𝗿𝗿𝗲𝗻𝘁: Actively participating in industry association events and webinars to keep up with evolving trends in my profession.⟡ 𝗟𝗲𝘃𝗲𝗹𝗶𝗻𝗴 𝗨𝗽 𝗳𝗼𝗿 𝟮𝟬𝟮𝟯: Committed to ongoing growth and positioning myself for success in 2023 and beyond.

Walldorf, Bw, De

Providing local and global support including remote troubleshooting, investigating, diagnosing and solving computer configuration, software, system and network issues. Responsibilities include delivery of superior-level service.

Montréal, Québec, Ca

⟡ Actively Job Seeking During COVID-19: During the global pandemic, I remained committed to advancing my skills and expertise while actively searching for my next opportunity.⟡ Staying Current: Engaged in ongoing industry events and webinars to stay informed and relevant in my field, including:⟡ Securing Containers on AWS⟡ Product Management in the Age of Disruption⟡ Azure Fundamentals⟡ Azure Administration

Provided support to external and internal customers. Resolved network connectivity issues by identifying the sources of the problems. Assessing and prioritizing multiple tasks, projects and demands. Interacted with people of different social, economic, and ethnic backgrounds

Exton, Pa, Us

▷ Azure Fundamentals▷ Microsoft Certified: Azure Administrator Associate ▷ Microsoft Azure Security Technologies

Boca Raton, Florida, Us

Ensured compliance to policies, procedures, and standards to user accounts.▷ Responsible for resolving \responding via FootPrints Ticketing System and email▷ Managed User Accounts in Active Directory▷ Power Shell - used to disable large groups of users and groups.▷ Corrected Group policy objects and assigned permissions to users.

Philadelphia, Pa, Us

Worked directly with staff in applying technology to the work of the services. Provided end-user support and solutions for use of a range of technologies including: standard law office application (Legal Server), Windows 10 and Outlook 365. In addition installing and configuring computer hardware and software programs, configuring Avaya IP Office phones and providing user support.

Berwyn, Pennsylvania, Us

Responsible for the acquisition and tracking of technology equipment and software. Maintained an inventory of all computers, peripherals and software assets, and managed licensing. In addition, a relationship was established with vendors who assisted in supporting with technology needs. Other duties included triaging tickets to appropriate teams, conference meetings set up, and desktop support.

Philadelphia, Pa, Us

Organized and performed Office 365 email migrations from Google, Microsoft Exchange, Microsoft Office 365 and on-premise servers to the cloud for Non Profit clients. Established standards, processes, and configuration guidelines.Migrations :

Philadelphia, Pa, Us

Served as liaison between between external customers and internal developers. Assisted customers with mobile transition of the company's new mobile application. Responsibilities included resolving customer queries, recommending solutions and guiding product users through features and functionalities.

Philadelphia, Pa, Us

Responsibilities consist of ensuring that customer's digital connections (interanet and encluding phone service) are secure and free from nuisance or malicious threatsincluding (spam, phising, malware, viruses, and other intrusions). This involves investigating, documenting, and resolving abuse and security related issues, as well as analyzing, processing, and communicating highly sensitive information with possible legal implications.Dealt with potential phone service breaches and email compromises helping residential and business customers secure their services. Reviewed customer security and policy discretion, and educated customers to prevent future occurrences. acceptable use.

Blue Bell, Pa, Us

Assisted with open enrollment for BlueCross BlueShield of (IL, TX, and NM) concerning Medicare Coverage. Customers were advised that of an Annual Notice of Change. BlueCross BlueShield was promotes as a single source medical provider and customers were advised of current and new benefits included with Medicare.