It Support Officer
Current• Regularly evaluating the systems to ensure they meet the necessary demands.• Assisting with network administration tasks.• Onboarding and Offboarding employees as directed by the management.• Supporting the day-to-day operations of the organization's computer network.• Ensuring data is backed up. Storing hard copies of data in an organized manner to optimize retrieval.• Install, configure and maintaining software/hardware components and communicating with vendors.• Assess potential risks and technical challenges and prepare appropriate mitigation plans.• Creating/Updating & validating SOPs according to organization's policies and industry standards.• Conduct IT-related training to new hires, users and technical teams as needed.• Remotely providing technical support via IT Management/RMM software, email, phone or chats.• Regular system updates and security patches.• Analyze system issues and provide resolutions.• Network setup/equipment troubleshooting and repair.• Generating Network and systems performance report.• Overseeing the CCTV operations and ensuring effective and regular backup on Cloud.• User Administration, Identity and Access management.• Onsite/Remote Microsoft Azure/AWS support.• Devices, License and Password management and controls.• Staying up to date with the latest IT technologies and trends and attending webinars.