Waqar Khan Email and Phone Number

• Coordinate and monitor supply chain operations• Ensure premises, assets and communication ways are used effectively• Utilize logistics IT to optimize procedures• Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements• Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs• Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction• Plan and track the shipment of final products according to customer requirements• Keep logs and records of stock, executed orders etc.• Prepare accurate reports for upper management

• Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.• Provide outstanding customer service to improve customer satisfaction and relationship.• Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.• Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.• Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.• Monitor product order shipment to ensure on-time delivery to customers.• Alert customers on shipping and flow issues in advance.• Provide price and cost proposals in response to customer’s requests.• Contact customers regarding contract cancellations to determine cause and possible corrective measures.• Develop knowledge about each customer’s business model and requirements.• Maintain competent understanding of company’s products, their functions and alternatives.• Coordinate, analyze and improve customer service functions to meet company goals.• Maintain database of customer sales order and invoicing records.• Assist in marketing activities and inventory control maintenance.

• Talking to clients to get details of faults• Working out the reasons for a fault and explaining these to the client• Fixing equipment, including printers and scanners (known as peripherals)• Setting up new equipment and upgrading existing systems• Recording problems and their solutions for future reference• Training clients on new systems or software applications.