• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.• Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.

• Initiated plans to improve customer relations, quality standards and service efficiency.• Handled employee-related issues to improve performance, professional conduct and attendance reliability.

• Set, enforced and optimized internal policies to maintain responsiveness to demands.• Rotated merchandise and displays to feature new products and promotions.• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.• Analyzed past sales data and team performance to develop realistic sales goals.