AeroLeads people directory · profile

Doug Ward, Mba Email & Phone Number

VP, Customer Experience at Smartaira
Location: Charleston, South Carolina Metropolitan Area, United States 9 work roles 3 schools
1 work email found @cable.comcast.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email d****@cable.comcast.com
LinkedIn Profile matched
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Current company
Role
VP, Customer Experience
Location
Charleston, South Carolina Metropolitan Area, United States

Who is Doug Ward, Mba? Overview

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Quick answer

Doug Ward, Mba is listed as VP, Customer Experience at Smartaira, based in Charleston, South Carolina Metropolitan Area, United States. AeroLeads shows a work email signal at cable.comcast.com and a matched LinkedIn profile for Doug Ward, Mba.

Doug Ward, Mba previously worked as VP, Customer Success & Growth at Collabnow Inc and Founder at Elevating Everyone. Doug Ward, Mba holds Master Of Business Administration - Mba from Bethel University, College Of Professional Studies.

Company email context

Email format at Smartaira

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*@cable.comcast.com
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AeroLeads found 1 current-domain work email signal for Doug Ward, Mba. Compare company email patterns before reaching out.

Profile bio

About Doug Ward, Mba

With over 20 years of progressive experience, I am a leadership development expert and an organizational transformation specialist. I have successfully led and implemented strategic initiatives for customer care, support excellence, employee engagement, and diversity and inclusion at Comcast Cable, where I held various senior roles, including Vice President.As a certified practitioner of Everything DiSC®, a powerful behavioral assessment tool, I help organizations and teams achieve higher levels of performance, collaboration, and satisfaction. I leverage my expertise in keynote speaking, mentoring, and manufacturing process improvement to deliver impactful and customized solutions that drive positive change and results. My mission is to inspire, empower, and support leaders and professionals to reach their full potential and achieve their goals.

Listed skills include Leadership, Call Centers, Customer Satisfaction, Customer Experience, and 46 others.

Current workplace

Doug Ward, Mba's current company

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Smartaira
Smartaira
VP, Customer Experience
AeroLeads page
9 roles · 30 years

Doug Ward, Mba work experience

A career timeline built from the work history available for this profile.

Vp, Customer Experience

Current

Gardena, CA, US

As Vice President of Customer Experience at Smartaira, I'm focused on shaping a seamless, customer-first journey from end to end. My role encompasses driving both strategic initiatives and day-to-day excellence in customer interactions, with the ultimate goal of delivering exceptional service to every customer we touch.I lead a talented team responsible.

Nov 2024 - Present

Vp, Customer Success & Growth

San Francisco, CA, US

In my current role with CollabNow.ai, I am focused on driving user growth and fostering a superior customer experience for this innovative startup. My responsibilities span the full customer journey, emphasizing acquisition, onboarding, support, and engagement.Customer Acquisition & Growth: Leading strategic initiatives to attract high-quality users.

Founder

Elevating Everyone focuses on professional and strategic development to help organizations succeed. Our industry-leading training programs and practical workshops play a pivotal role in educating employees and increasing capability through actionable frameworks and impactful coaching.- Employee Engagement: We specialize in creating enthusiastic, engaged.

Vice President, Support Excellence

Philadelphia, PA, US

  • Responsible for developing and implementing strategic initiatives for Onboarding, Process Improvement, Work-from-Home Support, Real-Time Escalations, Executive Customer Relations, Real-Time Operations, and Employee.
  • Partner with senior leaders of Human Resources, IT, Finance, Sales Effectiveness, Business Operations, and other boundary partner organizations to identify support and process gaps, and create strategic initiatives and.
  • Design strategic programs and teams to enhance employee engagement, leadership development, bench strength succession planning, and innovative, people-focused solutions.
  • Lead development of innovative, employee-centric programs for recognition, rewarding employee performance and behavior, and creating excitement around operational goal attainment.
  • Accountable for the shared-ownership of customer satisfaction, account retention, renewal and revenue growth.
  • Execute proactive customer reviews with assigned accounts to assess overall customer health, utilization, value opportunities and customer churn threats.
2019 - Dec 2023

Vice President, Customer Care

Philadelphia, PA, US

  • Overseeing tactical objectives to drive operational performance through operational metric attainment and talent development.
  • Take substantial actions to demonstrate progress toward achieving aspirational DE&I goals as measured by net results in hiring, promotion and retention.
  • Contribute to overall operating performance stability and improvement in the following areas: deliver 85% Service level achievement, achieve budget site productivity, exceed operating financial budget, and drive market.
2012 - 2019 ~7 yrs

Senior Director, Customer Care

Philadelphia, PA, US

Responsible for the successful development and growth of all people in the center through quality training, coaching, retention, and empowerment. Successfully maintaining a very high level of production exceeding all KPI departmental goals.

2007 - 2012 ~5 yrs

Manager, Customer Care

Philadelphia, PA, US

Directly responsible for the personal development of 90+ subordinates.

2000 - 2007 ~7 yrs

Senior Sales Supervisor

Cendant
1999 - 2000 ~1 yr
3 education records

Doug Ward, Mba education

Master Of Business Administration - Mba

Bethel University, College Of Professional Studies

Bachelor’S Degree, Organizational Leadership

Bethel University, College Of Professional Studies

Paralegal Studies

University Of South Carolina Joseph F. Rice School Of Law
FAQ

Frequently asked questions about Doug Ward, Mba

Quick answers generated from the profile data available on this page.

What company does Doug Ward, Mba work for?

Doug Ward, Mba works for Smartaira.

What is Doug Ward, Mba's role at Smartaira?

Doug Ward, Mba is listed as VP, Customer Experience at Smartaira.

What is Doug Ward, Mba's email address?

AeroLeads has found 1 work email signal at @cable.comcast.com for Doug Ward, Mba at Smartaira.

Where is Doug Ward, Mba based?

Doug Ward, Mba is based in Charleston, South Carolina Metropolitan Area, United States while working with Smartaira.

What companies has Doug Ward, Mba worked for?

Doug Ward, Mba has worked for Smartaira, Collabnow Inc, Elevating Everyone, Comcast Cable, and Cendant.

How can I contact Doug Ward, Mba?

You can use AeroLeads to view verified contact signals for Doug Ward, Mba at Smartaira, including work email, phone, and LinkedIn data when available.

What schools did Doug Ward, Mba attend?

Doug Ward, Mba holds Master Of Business Administration - Mba from Bethel University, College Of Professional Studies.

What skills is Doug Ward, Mba known for?

Doug Ward, Mba is listed with skills including Leadership, Call Centers, Customer Satisfaction, Customer Experience, Customer Retention, Telecommunications, Sales, and Team Building.

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