With over 20 years of progressive experience, I am a leadership development expert and an organizational transformation specialist. I have successfully led and implemented strategic initiatives for customer care, support excellence, employee engagement, and diversity and inclusion at Comcast Cable, where I held various senior roles, including Vice President.As a certified practitioner of Everything DiSC®, a powerful behavioral assessment tool, I help organizations and teams achieve higher levels of performance, collaboration, and satisfaction. I leverage my expertise in keynote speaking, mentoring, and manufacturing process improvement to deliver impactful and customized solutions that drive positive change and results. My mission is to inspire, empower, and support leaders and professionals to reach their full potential and achieve their goals.
Listed skills include Leadership, Call Centers, Customer Satisfaction, Customer Experience, and 46 others.