Ward Michael Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas

 Manage the CPS Energy Public Safety and Education program  Manage the CPS Energy Customer Outreach program Lead the acquisition of, and manage the operation of, a CPS Energy Mobile Support Center. This vehicle is to be used for conducting customer assistance program outreach and for promoting public safety and education in the community Facilitate the collaboration of other CPS Energy departments in aligning public safety promotion initiatives Provide and manage formal Process Improvement and Project Management practices and methodologies for the Community Engagement team Research, develop, and implement new methods for promoting Customer Assistance Programs and Public Safety & Education to meet organizational goals and objectives Collaborate with Gas Delivery and Enterprise & Public Safety in developing and implementing strategies for mitigating excavator damages to CPS Energy infrastructure  Collaborate with the Casa Verde/Weatherization and Customer Assistance Programs Processing managers for promotion of, and enrolling customers into, CPS Energy programs Develop & implement strategies for achieving departmental objectives and budget

San Antonio, Texas

 Lead the Customer Outreach team in developing strategies for, and implementing, Customer Program Fairs for promoting CPS Energy Customer Assistance Programs Collaborate with the Casa Verde/Weatherization and Customer Outreach/Intake and Processing managers in managing the Customer Assistance programs through their entire cycles including promotion, application intake, enrollment, processing, and closing. Research, develop, and lead new methods for promoting Customer Assistance Programs in order to meet departmental and organizational goals and metrics. These efforts led to successful meeting of two very challenging metrics in 2015 including Casa Verde “income approved application” intake and Affordability Discount Program (ADP) enrollment quantities Led the development, implementation, and management of an organizational Public Safety and Education program. This included identifying the current organizational initiatives, researching industry standards, reviewing other utility programs, identifying best practices and objectives, and acquiring Senior Leadership approval.  Provide and manage formal process improvement and project management practices and methodologies for Customer Accounts & Operations (CA&O) and Community Engagement (CE) teams Develop & implement strategies for achieving departmental metrics and budget

San Antonion, Texas

Led the development and implementation of a comprehensive Project Management process for Customer Accounts & Operations. This process included formalization of project management procedures, strategies, and tools. Led the development of a custom project management database for use in monitoring, tracking, communicationg, and reporting on the business units projects. Serve at the business unit project manager for large, complex projects.

San Antonio, Texas

Leads the development and implementation of process improvement initiatives for various Energy Management programs in order to meet the objectives of the CPS Energy Save Tomorrow's Energy Plan (STEP). The STEP goal is to reduce the growth in the community’s demand for electricity by 771 megawatts (MW) - the equivalent output of a large power plant - by year 2020

San Antonio, Texas

Developed the annual Energy Delivery Services, substation and transmission capital project, budget & resource portfolio in collaboration with associated functional areas including engineering, budget and accounting, and planning

San Antonio, Texas

Developed and maintained the Energy Delivery Services substation construction capital project portfolio schedule in collaboration with substation engineering and construction management. Team member in developing and implementing the Energy Delivery Services Project Process for guiding the means in which substation and transmission capital projects are managed and monitored

San Antonio, Texas

Developed and maintained the CPS Energy Electric Service and Metering Standards. Conducted approval reviews of customer electrical service and metering schemes and equipment in collaboration with field personnel and City of San Antonio (CoSA) electrical inspectors

San Antonio, Texas

Developed and implemented training curriculum for Instrumentation, Control, and Electrical crafts. Conducted Skills Training and Evaluation Program program training and examinations for personnel to ensure that they had the skills and knowledge for maintaining and advancing in their crafts. Certified in, and facilitated training in, CPR, First Aid, and human resource courses including Stephen Covey’s “Seven Habits of Highly Effective People"

San Antonio, Texas

Installed and maintained power generation electronic, electrical, pneumatic, mechanical, water quality, environmental, and hydraulic equipment. Ensured reliable operation of power plant data collection and control equipment. Team member on many power plant projects including new construction, renovations and upgrades

San Antonio, Texas

Installed and maintained electrical power generation process instrumentation and control equipment. Worked closely with various craft personnel in resolving power generation unit issues including operations, water quality, electrical, and engineering

San Antonio, Texas

Managed all aspects of residential and small commercial construction and renovation projects. Supervised personnel and contractors. Responsible for maintaining safe work practices and work environments. Responsible for marketing, estimating, planning, executing and closing projects. Responsible for managing projects scope, schedule and budget

Aas, Communications Electronics Technology

Aas, Computer Electronics

Bsoe - Business Administration, Business Administration