Ward Pickow Email and Phone Number

Manage staff of Operations professionals who support all claims lines of business (WC, Auto, Property, GL) and maintain/create strategies to create efficiencies to work processes. Work on claims office Financial Self-Assessment to ensure appropriate controls are in place and maintained

• Manage Property claim unit involving losses for theft, mysterious disappearance, as well as fire, water and other casualty claims.• Analyze operational reports to identify areas of opportunity and create strategies to influence behaviors and increase results.• Collaborate with sales/marketing department via agency visitations, coordinated agency open house, and by speaking at sales/marketing symposiums regarding common claim scenarios and gaps in coverage that… Show more • Manage Property claim unit involving losses for theft, mysterious disappearance, as well as fire, water and other casualty claims.• Analyze operational reports to identify areas of opportunity and create strategies to influence behaviors and increase results.• Collaborate with sales/marketing department via agency visitations, coordinated agency open house, and by speaking at sales/marketing symposiums regarding common claim scenarios and gaps in coverage that agents should be aware of. • Coverage liaison during CAT situations to assist Enterprise Response Team in facilitating claims, including CAT Van participation. • Involved with recruitment via interview process and recruitment days at local colleges• Managed No-Fault and arbitration and litigation unit assuring adherence to the company’s Best Practices by review of Operational Management Information Systems, review of claim files, & conducting Quality Management reviews.• Analyzed departmental reports and provide an analysis of performance and trend analysis to upper management on various topics such as average paid on closed files, trends on incoming bills, average paid per bill, total monthly incoming billing, as well as other key statistics.• IME/Peer Review vendor Liaison in charge of quality control while negotiating cost savings measures for multiple New York claim centers through the reduction of IME and peer review costs as well as consultant court testimony fees. Show less

• SIU Litigation Unit- Review, negotiates settlement, or formulates defense strategies for lawsuits due to denied medical bills, resulting from SIU medical provider investigation. • SIU LONB Unit- (Loss on New Business Unit) Reviewed MVA claims on new insurance policies for fraudulent activity, handled investigation to completion through recorded statements or EUO process to determine validity of claim, approving or disclaiming coverage when necessary.• Investigate, evaluate and… Show more • SIU Litigation Unit- Review, negotiates settlement, or formulates defense strategies for lawsuits due to denied medical bills, resulting from SIU medical provider investigation. • SIU LONB Unit- (Loss on New Business Unit) Reviewed MVA claims on new insurance policies for fraudulent activity, handled investigation to completion through recorded statements or EUO process to determine validity of claim, approving or disclaiming coverage when necessary.• Investigate, evaluate and negotiate bodily injury and property damage claims, from the initial assignment to their resolution.• CLAS Unit- Reviewed and resolved No-fault conciliations, litigation, arbitration and subrogation issues utilizing best practices, while minimizing expenses by representing company at arbitration hearings in lieu of counsel.• Medically managed No-Fault claims from inception to completion through the use of IME and Peer Reviews, and knowledge and utilization of Regulation 68.• Contribute to the overall atmosphere of the company by promoting teamwork throughout the unit and the section.• Initiate and attend settlement days in an attempt to resolve injury claims.• Conducted No-fault training seminar for claims representatives Show less