• Improved firm's leadership development training offerings through spearheading development and facilitation of monthly training series that focuses on various communication and leadership topics • Assessed internal promotion needs and implemented manager pipeline program to improve middle management retention and promotion to manager process• Increased completion and distribution of annual performance evaluation feedback by 65 percent through onboarding and implementing new performance rating scale and distribution process • Sourced, interviewed and recruited with a yield rate of 85 percent or more for intern and associate level positions • Served as primary resource and liaison to 90 employees regarding sensitive employee relations matters such: as harassment claims, leaves of absences and worker’s compensation

Program Impact: Program Design and Execution•Collaborate across four departments to evaluate gap in current services and offerings, and develop and implement strategic program offerings that improved enrollments and achieved learning outcomes•Create detailed assessments and metrics to evaluate individuals’ learning development and transition during first year, with follow-up training design to improve their competency areas •Master up-to-date knowledge of available data across eight software systems to improve retention and graduation rates Organizational Impact: Organizational Development and Improvements •Communicate value of experiential learning and served as brand ambassador to prospective incoming and current students and parents•Assist with the redesign, build and launch of the leadership program that trained 80+ peer mentors to make an impact on first year transition and effective leadership styles •Propose and effectuate college’s inaugural living-learning community in efforts to decrease internal transfers and increase retention•Proposition collaborative assessment of learning outcomes and program execution of short term study abroad program with department chair to inform first year retention effortsStudent Impact: Student Advising and Liaising •Manage caseload of 400 new and returning student accounts, serving as their liaison to 7 colleges, and 17 departments •Consult individually with caseload to optimize their interests and strengths, credits, co-op placements, and other academic opportunities to meet accreditation and retention standards •Develop action-oriented learning plans that incorporated individualized pairing of experiential and academic opportunities to help meet post-graduation career goals •Proposed peer network initiative to generate pipeline and improve engagement, collaboration and sense of community for incoming cohort