Stephen Wright, Ctdp, Csp Email & Phone Number

Halifax, Ns, Ca

Halifax, Nova Scotia, Canada

Designing and building highly interactive e-learning solutions for professional service firms and other talent-driven organizations. By using advanced learning approaches and tools, creating experiences that engage learners while building the strategic knowledge and skills companies needs to succeed.

Toronto, Canada Area

In this role, I consult with industry stakeholders and subject matter experts to diagnose performance gaps and create learning experiences that deliver measurable business results. I develop wide range of instructor-led, virtual instructor-led, eLearning and digital programs for soft skills, systems and processes, products and services, and compliance. I also ensure learning solutions align to client’s brand, learner accessibility and principles of diversity and inclusion, leverage established… Show more In this role, I consult with industry stakeholders and subject matter experts to diagnose performance gaps and create learning experiences that deliver measurable business results. I develop wide range of instructor-led, virtual instructor-led, eLearning and digital programs for soft skills, systems and processes, products and services, and compliance. I also ensure learning solutions align to client’s brand, learner accessibility and principles of diversity and inclusion, leverage established standards and guidelines and achieve success criteria while managing scope, risks, and stakeholder engagement.***Value Added***✔ Boosted YoY sales results by 28% for telecom organization in both corporate and independent B2B spaces. ✔ Reduced YoY sales professional attrition by average of 30% for telecom organization.✔ Increased sales results by 167% for underperforming retailer corporate stores. Show less

I was retained to drive learning experience design for Canadian Banking Customer Call Centres. I created measurable performance solutions for sales, soft skills, products, systems and processes, and ensured effective mix of behavioural and functional training. I partnered with business unit leaders, VPS, and other senior stakeholders to diagnose issues and develop strategies to streamline or deliver continuous process improvements across learning experiences. ✔ Designed instructor-led… Show more I was retained to drive learning experience design for Canadian Banking Customer Call Centres. I created measurable performance solutions for sales, soft skills, products, systems and processes, and ensured effective mix of behavioural and functional training. I partnered with business unit leaders, VPS, and other senior stakeholders to diagnose issues and develop strategies to streamline or deliver continuous process improvements across learning experiences. ✔ Designed instructor-led training programs for coaches including classroom, virtual, and self-study programs.✔ Led design for DE&I learning initiatives, including race, gender diversity, and Indigenous culture, and created video on racism and microaggressions in the workplace that is currently being considered for industry award.✔ Ensured all digital learning deliverables met bank technology and accessibility requirements. Show less

Toronto, Canada Area

While at Telus, I advanced through series of sales, training, and learning development roles, culminating in Senior Learning Specialist. I created and rolled-out nationwide training strategy for independent dealer sales channel. I developed nationally facilitated business excellence consultative sales program, new hire online learning path content, and sales manager professional development program. ✔ Created sales strategy for small business channel, increased YoY dealer sales by… Show more While at Telus, I advanced through series of sales, training, and learning development roles, culminating in Senior Learning Specialist. I created and rolled-out nationwide training strategy for independent dealer sales channel. I developed nationally facilitated business excellence consultative sales program, new hire online learning path content, and sales manager professional development program. ✔ Created sales strategy for small business channel, increased YoY dealer sales by 30%.✔ Successfully reduced sales representative attrition from 45% to 33%.✔ Steered team of eLearning Developers to support sales and go-to-market initiatives by developing engaging eLearning activities. ✔ Facilitated professional sales skills and product training, and led team of 8 Account Managers in attaining all sales goals. ✔ Coached team on standard operating procedures (SOPs) and best practices regarding business planning, client interaction, business case development, solution selling, negotiations, and presentation skills. Show less

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area

Business Diploma, Human Resources Management

Business Diploma, Marketing

Certificate, Digital Publishing Foundation (Graphic Design)

Certificate, Adult Education

Introduction To Psychology, Abnormal Psychology, Social Psychology, Motivation, Psychology

E.Learning Planning And Implementation, Visual And User Experience Design

Film/Cinema/Video Studies

Business Administration And Management, General