Phil Ward Email & Phone Number

Charlotte, North Carolina Area

Charlotte, Nc

National Service & Training Manager 2006 – 2009Managed a 20 person Service & Training Team throughout US & Canada. Team’s charter was to provide comprehensive on-site service, training and support for North America customer base.Managed team dispatch schedule, implemented new revenue opportunities and worked with sales force to maximize sales.Drove a revenue stream of $15 million per year and manage cost control.Coordinated multiple Service based projects in the US and internationally, including retrofit opportunities at GEAE and large product upgrades.Planed, coordinated, and executed worldwide logistics for IMTS, a Bi-Annual Machine Tool trade show involving a 16,000 square foot booth.Service Dispatcher 2003 – 2006Dispatched 25 Service Engineers throughout the US & Canada. Developed an electronic service report, which could be electronically approved by the customer. This resulted in a considerable reduction of customer disputes and reduced non-payments by 75%.Assisted with Technical Support to Field Engineer and customers on all Fanuc CNC controls & drive systems.Developed an electronic scheduling board that could be accessed by a remote Service Team.Invoiced all Service & Project billing in a timely manner.Worked with Inter-Company Credit and Collections to resolve customer disputes to ensure customer satisfaction without effecting profitability.Established long-term relationships with customers, which resulted in increased sales volume.

Service SpecialistProvided practical and technical telephone assistance to various distributors, Cincinnati Machine field service engineers and customers. Actively support Fanuc 30 Series, i Series, 0 Series 15 Series, Siemens A2100, A810 & A840 CNC controls. Also Fanuc, Kollmorgen, Heidenhain & Siemens drive systems.Organized machine and software updates for distribution to service personnel.Implementation of new product material to assist field service engineers in installation and problem solving.Effectively trained new employees and customers on the use of all Computer Numerical Controlled machines.Extensive travel to onsite locations for the purpose of problem solving and maintaining customer satisfaction.

Installation and service of all product lines distributed throughout Europe and the United States.Established long-term relationships with customers, which resulted in increased sales volume.Effectively trained new employees and customers on the use of all Computer Numerical Controlled machines.Extensive travel to onsite locations for the purpose of problem solving and maintaining customer satisfaction.