William Arenas Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Responsible for the maintenance and implementation of all personal computers, thin clients, and printer equipment within SHA to insure proper operability. This includes configuration, coordination, troubleshooting, security, usage monitoring, remote connectivity, and the development of specialized procedures. Assist in maintaining the agency's WAN/LAN environment. Evaluate new products and/or services, maintain appropriate security levels and file management policies.

Greater Seattle Area

Providing support in configuration and troubleshooting of networks, servers, cell phones, and applications.

Renton, Washington, United States

Supporting Kaiser Permanente Computer Refresh Team.• In charge of making computer images using Symantec's AppOs and DLM applications.• Implementing and installing computers, using accumulated experience in customer service.• Inventory, recycling of computers, using Asset Track application.• Organization and ordering of office supplies.• Project coordinator, managing schedules with the different offices belonging to the organization based on priorities and respecting policies.• Training new team members.• Configuring Microsoft Office 365, Adobe Cloud, Teams and Organization Applications accounts (Avaya, Epic, Power PDF, Global Protect, Pin ID, Citrix).

Greater Seattle Area

• Responsible for the design, implement, maintain, and monitor for service interruptions of public WiFi network services over 29 Community Centers in Seattle, with a total of 72 Cisco Meraki’s Access Points (MR32) that provides service for over 30k users monthly.• Make recommendations and implement as possible and approved, systems to simplify troubleshooting, prevent technical support and security problems, enable centralized management, support, and reporting.• Maintain an inventory of computers, software, peripherals, and related equipment and materials.• Track and produce reports on maintenance. • Provide the first line of troubleshooting to resolve broadband Internet connection and network issues and coordinate resolution with Seattle IT. Contact ISP (Comcast and Waves) to resolve broadband connection issues.• Collaborate with Seattle IT and the Parks Department in planning for system and support.• Communicate procedures for reporting outages and responses, with consideration for procedures to notify appropriate staff where an outage interrupts delivery public services.• Maintain monthly reporting on WiFi and Kiosk usage, providing the individual site and summary data.• Maintain the licensing for Provisio SiteKiosk and Cisco Meraki access point software and services managing dashboard and license keys necessary to manage the hardware and services.

Greater Seattle Area

• Responsible for the installation, use, networking and maintenance of computers hardware, software and computer-related technology in the computer labs and for the community kiosks.• Loads and upgrades software; copies licensed software; implement file backups; configure systems and applications.• Install, configure and maintain Linksys routers and local area networks.• Conduct first-line troubleshooting of computers and peripherals arranges for repair and maintenance as necessary, perform some hardware maintenance.• Responsible for AV troubleshoot and installations in 7 Seattle's Community Centers (HDMI, RCA, USB, Firewire connections, XLR, BNC, SDI).• Maintains inventories of computers, software, peripherals, and related equipment and materials; move computers as necessary.• Provides computer training to staff, volunteers and student as needed.• Leads a team of staff and community partners to update the strategic technology plan for the computer labs and kiosks on as needed basis.• Develops strong vendor relationships and negotiating strategic alliances.• Develops and sets technology standards for the coalition; manage technology purchasing process.• Effective communication to a range of financial supporters, volunteers, and partners.• Perform other related duties as assigned by the supervisor.

Miami/Fort Lauderdale Area

* Install and support Cisco Routers (cutovers).* Manage Wireless Networks and Access Points (setup and ongoing functionality).* Administer Personal Computers (updates and inventory).

Bellevue, Wa

• Provide all employees with fast, and efficient support based on best practices for delivering IT Services (ITIL)• PC/MAC Desktop & Laptop support• Purchase and install numerous types of hardware including Printers, Routers, Modems, Switchers, Firewalls and Wireless Access Points• Install and support all types of PC software including antivirus programs and e-mail applications• Design and install wiring for Data and Voice (Cat5e, Cat6), T1 Circuits, and Security Cameras• Maintenance, troubleshoot and new installation for AV requests (HDMI, RCA, USB, Firewire connections, XLR, BNC, SDI).• Evaluate and purchase all new computer systems, software, and phone equipment• Serve as Network Administrator for 100 users, using Remote Access to perform troubleshooting• Manage all Wireless Networks (setup and ongoing functionality) for the facility• Administer the corporate Data Servers and Print Servers (setup, support, and system upgrades)• Administer MS Exchange Server (create and maintain all organizational email accounts)

Renton, Wa

• Supported a wide range of Computers (Desktops, Laptops), Printers (All-in-One, Laser, Ink Jet and Matrix), Phone Systems (Analog & T1), Infrared Devices, Routers, Modems and Switchers• Handled all Antivirus, Email and Business Software installation and configuration• Wired companies for Data and Voice (Cat5e) networks• Handled Audio and Video needs, including TV and Monitor troubleshooting

Kent, Wa

• Assisted with inventory and merchandise receiving duties in a warehouse environment• Ensured compliance with all appropriate policies, procedures, safety rules and DEA regulations • Handled order fulfillment, stocking, replenishment, and outbound shipping of customer orders• Printed invoices and performed computer and printer maintenance• Received Forklift Operation training

Kent, Wa

• Supported the corporate network: Security and Virus Protection, Data Backup and Recovery• Performed computer repairs (Desktops/Laptops) as well as software upgrades• Repaired all hardware problems: scanners and matrix, inkjet and laser printers

Hardware Maintenance & Service

• Managed Information Systems for various clients of this computer consulting firm• Monitored and maintained a multi-platform network operating system based on Windows NT and Windows 2000 Server• Acted as Helpdesk for 60+ workstations, troubleshooting all end-user software/hardware issues• Repaired Desktops, Laptops and various Printer types • Installed, upgraded, and trained users in the proper usage of various software applications