Michael Warga Email & Phone Number

Greater Atlanta Area

• Results, profit/revenue driven, Director/Manager with deep & broad experience in Professional Services/ Delivery & Program/Project/Process Management, Data/Call Center/Service Desk - Enterprise Solutions, for IT.
• Provide technical, business and process expertise for successfully selling, managing, delivering & supporting the business, projects, delivering solutions & services thru the trusted advisor role, business analysis &.
• Manage business and technical resources by combining best practices with staff talents to create high-energy workforce with maximized synergy.
• Bridge IT and the business, translating strategic initiatives into tactical approaches for enterprise solutions.
• Partner with, present and provide solutions to C/E-level decision makers.

Greater Atlanta Area

• Self-education on Elder Care, Disability Care, American with Disabilities Act (ADA), Estate & Financial Planning, Guardianship, Support Services and pertinent legal aspects.
• Responsible for facilitating, supporting and ensuring the delivery of home care services for family members.
• Program/Project Management Mentoring: Shared program & project management knowledge and experience with a group of new business owners. Including the phases and their definitions, inputs, outputs for documentation..
• Served on Grand Jury for extended period. Nominated and elected as Foreman.
• Continuing to maintain professional credentials and industry knowledge.

• Provided SME with a consultative approach to engineer, align and integrate IT and Business Operations, Service Management (ITIL) Processes with existing or new technology solutions. Familiar with DevOps concepts.
• Acted as a trusted advisor, with a consultative approach to engineer, align and integrate IT and Business Operations, Service Management (ITIL) and other Best Practices for Processes with existing or new technology.
• Proactive network and application monitoring to improve service delivery and dashboards.
• Engagements on Credential Theft Mitigation, On-Premises and Cloud Services including O365 Support, O365 on-boarding, migrations and operations, and service management assessments. Call Center/Service Desk migrations.
• Team member of a global O365 Services implementation/migration including Exchange
• Planned, prepared, established and tracked the progress of the project readiness for POC, pilot/general migrations and O365 support by geography

Various

Project Management (PMP Exp. June, 2022), Solution Architect, Consulting Manager-Started new IT Service for CA Autosys.For management, business, IT, people, process, consulting

Greater Atlanta Area

• Director IT/Business Solution Strategy & Service Delivery
• Providing Sales Enablement, Solution Strategy, Program/Project/Process Mgmt. & Service Delivery for Enterprises including ITSM (ITIL), IT Infrastructure, Cloud (XaaS), PPM, BI, ERP, CRM & Financial
• Professional development: PMP continuing education; staying up to date on IT/Business Solutions & related technologies, methods, trends

Atlanta, GA

• Assigned to project manage, consult & deliver projects/implementations for a client’s global IT data center.
• Some projects included: Co-project managed the initiative to bring on board approximately 20 applications from Australia to the client’s data center in Atlanta. This included application analysis, gathering hardware.
• An approach for data migration and integrity thereof, scheduling backups and monitoring the performance of the network and applications was also part of the project scope.
• Another project included planning, stepping through vendor due-diligence & obtaining business line approval for a holistic-enterprise Network/Application Monitoring Solution..

• A quota driven consultant a worldwide consulting company, specializing as a partner with major software and process oriented companies.
• Directed, facilitated and supported the development and growth of the CRM, ERP, IT Service Mgmt. (ITIL), Infrastructure, & IT Governance solution business. Developed & enhanced PMO. Mentored pre-sales &.
• Consultant/Solution Strategist for clients that required a comprehensive ITSM/ITIL solution. An example includes: IT Asset Management Solution to enhance their Service Desk operations. This included asset discovery.
• Managed IT Operations, systems, projects/programs involving department or cross-functional teams focused on the delivery of applications, operations, IT services from initiation to design through a finished state for.

Atlanta, GA

• Took over the project & managed the implementation of customer-contact center & VoIP telephony solution to a strategic/enterprise client. Scope included multiple phases consisting of building/implementing the required.
• Responsible for rebuilding & growing the client relationship. Continued to lead all project management lifecycle deliverables including scope definition; SOWs, Project Management Plan per (PMBOK); etc.
• Provided project management leadership in order to re-engineer the project management lifecycle based on PMI/PMBOK framework. Utilized my process management expertise, in this case for customer call center/service desk.

Greater Atlanta Area

• Studied & obtained Six Sigma-Green Belt Certification

• Supplied proactive enterprise, Service Management, Infrastructure&Governance solutions to clients serving as project manager, services consultant & technical resource. As Consulting Manager- I initiated/managed new.
• Identified, architected & coordinated launch of new service offerings for data center automation, control & management; collaborated with national sales teams to sell/implement across the Financial, Health, Government.
• Requested by Sr. Management to assume responsibility for project managing infrastructure / application monitoring solution identified as a ‘major’ project in trouble
• Scope included implementing CA’s solution to aid in problem prevention, detection & resolution on all production servers (NT, AIX & MVS). Upgraded system(s) to latest version of CA solution software; deployed.
• Automated & configured event based alerts to responsible technical personnel when service levels fell within defined criteria/ranges
• Project Managed and spearheaded 1st distributed CRM initiative in N/A, collaborating with development teams to troubleshoot/resolve software/system architectural issues

Mba Finance-Investment Analysis, Mba Finance-Investment Analysi

Mba Finance-Investment Analysis, Finance And Financial Management Services

Mba, Finance

Bachelor'S Degree, Accounting

High School