Michael Warga Email & Phone Number

Greater Atlanta Area

• Results, profit/revenue driven, Director/Manager with deep & broad experience in Professional Services/ Delivery & Program/Project/Process Management, Data/Call Center/Service Desk - Enterprise Solutions, for IT Infrastructure, Operations, Cloud implementations and integrations. • Provide technical, business and process expertise for successfully selling, managing, delivering & supporting the business, projects, delivering solutions & services thru the trusted advisor role, business analysis & solution strategy and architecture.• Manage business and technical resources by combining best practices with staff talents to create high-energy workforce with maximized synergy.• Bridge IT and the business, translating strategic initiatives into tactical approaches for enterprise solutions.• Partner with, present and provide solutions to C/E-level decision makers.

Greater Atlanta Area

• Self-education on Elder Care, Disability Care, American with Disabilities Act (ADA), Estate & Financial Planning, Guardianship, Support Services and pertinent legal aspects.• Responsible for facilitating, supporting and ensuring the delivery of home care services for family members.• Program/Project Management Mentoring: Shared program & project management knowledge and experience with a group of new business owners. Including the phases and their definitions, inputs, outputs for documentation. Reviewed, described purpose and use of various deliverables for each phase. Provided guidance and review. And acted as a trusted advisor.• Served on Grand Jury for extended period. Nominated and elected as Foreman.• Continuing to maintain professional credentials and industry knowledge.

Provided SME with a consultative approach to engineer, align and integrate IT and Business Operations, Service Management (ITIL) Processes with existing or new technology solutions. Familiar with DevOps concepts.• Acted as a trusted advisor, with a consultative approach to engineer, align and integrate IT and Business Operations, Service Management (ITIL) and other Best Practices for Processes with existing or new technology solutions.• Proactive network and application monitoring to improve service delivery and dashboards.• Engagements on Credential Theft Mitigation, On-Premises and Cloud Services including O365 Support, O365 on-boarding, migrations and operations, and service management assessments. Call Center/Service Desk migrations and conversions including the alignment and integration with Service Now & Remedy.• Team member of a global O365 Services implementation/migration including Exchange• Planned, prepared, established and tracked the progress of the project readiness for POC, pilot/general migrations and O365 support by geography• Responsible for delivering project artifacts and deliverables including service maps, operation guides, process flows, assessments and recommendations, support plans and RACI Matrixes• Collaborate on the drafting and enhancement of intellectual property (IP) for Cyber Security Operations and Support

Various

Project Management (PMP Exp. June, 2022), Solution Architect, Consulting Manager-Started new IT Service for CA Autosys.For management, business, IT, people, process, consulting

Greater Atlanta Area

Director IT/Business Solution Strategy & Service Delivery• Providing Sales Enablement, Solution Strategy, Program/Project/Process Mgmt. & Service Delivery for Enterprises including ITSM (ITIL), IT Infrastructure, Cloud (XaaS), PPM, BI, ERP, CRM & Financial• Professional development: PMP continuing education; staying up to date on IT/Business Solutions & related technologies, methods, trends

Atlanta, Ga

• Assigned to project manage, consult & deliver projects/implementations for a client’s global IT data center. • Some projects included: Co-project managed the initiative to bring on board approximately 20 applications from Australia to the client’s data center in Atlanta. This included application analysis, gathering hardware requirements, developing the solution approach & schedule to build/test/reconcile virtual machines for 4 different environments, documenting installation procedures, addressing security concerns including embracing active directory with new accounts/users and a firewall configuration. • An approach for data migration and integrity thereof, scheduling backups and monitoring the performance of the network and applications was also part of the project scope. • Another project included planning, stepping through vendor due-diligence & obtaining business line approval for a holistic-enterprise Network/Application Monitoring Solution..

A quota driven consultant a worldwide consulting company, specializing as a partner with major software and process oriented companies. • Directed, facilitated and supported the development and growth of the CRM, ERP, IT Service Mgmt. (ITIL), Infrastructure, & IT Governance solution business. Developed & enhanced PMO. Mentored pre-sales & project/services resources; Collaborated on Cloud strategy, development & implementation• Consultant/Solution Strategist for clients that required a comprehensive ITSM/ITIL solution. An example includes: IT Asset Management Solution to enhance their Service Desk operations. This included asset discovery (both used vs. owned [financial] concepts); User contact record to assets’ relationships; Licensing terms/conditions; Hardware lease terms with maintenance/support; Inventory support/ management; Network & Application Monitoring Solutions to improve service delivery; & Dashboards• Managed IT Operations, systems, projects/programs involving department or cross-functional teams focused on the delivery of applications, operations, IT services from initiation to design through a finished state for internal/external customers. Initiated Incident, Problem, Change, Release, Service Level Mgmt.

Atlanta, Ga

• Took over the project & managed the implementation of customer-contact center & VoIP telephony solution to a strategic/enterprise client. Scope included multiple phases consisting of building/implementing the required hardware & software. Function points embraced were ACD, IVR, In/Out Bound Campaigns, Resource/Skills Management, Enhanced KPIs & Reporting, and Rollout to multiple locations. Directly managed a project team of 6 via a matrix organization; indirectly managed 10.• Responsible for rebuilding & growing the client relationship. Continued to lead all project management lifecycle deliverables including scope definition; SOWs, Project Management Plan per (PMBOK); etc. • Provided project management leadership in order to re-engineer the project management lifecycle based on PMI/PMBOK framework. Utilized my process management expertise, in this case for customer call center/service desk operations. Guided enterprise on ITIL & CMMI frameworks to develop & embrace a company-wide process framework. Managed change control process including working with development to resolve software ‘challenges’ & client tailoring’s/customizations

Greater Atlanta Area

• Studied & obtained Six Sigma-Green Belt Certification

Supplied proactive enterprise, Service Management, Infrastructure&Governance solutions to clients serving as project manager, services consultant & technical resource. As Consulting Manager- I initiated/managed new, national sales & services practice for D/C Automation•Identified, architected & coordinated launch of new service offerings for data center automation, control & management; collaborated with national sales teams to sell/implement across the Financial, Health, Government verticals & other Service Providers•Requested by Sr. Management to assume responsibility for project managing infrastructure / application monitoring solution identified as a ‘major’ project in trouble•Scope included implementing CA’s solution to aid in problem prevention, detection & resolution on all production servers (NT, AIX & MVS). Upgraded system(s) to latest version of CA solution software; deployed functionality to servers including monitoring CPU, memory, file systems, applications, etc.•Automated & configured event based alerts to responsible technical personnel when service levels fell within defined criteria/ranges•Project Managed and spearheaded 1st distributed CRM initiative in N/A, collaborating with development teams to troubleshoot/resolve software/system architectural issues•Provided solution strategy & subject matter expertise to deliver IT Services with efficient technical support, meeting customer service level agreements, documenting business needs & challenges; gathered requirements, identified gaps, recommended solutions, prepared Statements of Work facilitated design workshops and prepared Solution Architecture Overview•Developed technical sales enablement readiness program plans for Partner-Channel Organization on national level, evaluating partners with ITSM capabilities; Cloud strategy development & implementation

Mba Finance-Investment Analysis, Mba Finance-Investment Analysi

Mba Finance-Investment Analysis, Finance And Financial Management Services

Mba, Finance

Bachelor'S Degree, Accounting

High School