Wayne Richardson Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Seattle, Washington, United States

Greater Seattle Area

Managed business development for multiple robust vertical sales pipelines for two unique hotel brands. Directly influenced growth & renewal of client base by developing strong relationships with new clientele while retaining existing client driving ROI year over year Key Responsibilities: - Sold guest room blocks consisting of 10-1000 rooms on peak with accompanying event space through full sales cycle- Attainment of monthly/quarterly quota; increased average rate year over year by 5% via new & existing business pipeline- Maintained accurate forecasts to provide analytical insights on hotel performance internally and within local market- Timely response to high lead volume with excellent interpersonal verbal & written communication; reviewing product options, providing solutions to objections, prioritizing opportunities, and leveraging relationships during negotiations- Executed daily training opportunities for administrative assistant further developing their individual roles within the team - Group Size: 10 - 1,000 guest rooms- Vertical Group Markets: Consulting / Administration / Services BusinessTelecommunicationsTelevision & BroadcastingAdvertising / PR / MarketingPrinting & PublishingAirlinesEducation – Corporate (.com)LegalReal EstateCourier & Express Delivery Services

Seattle, Washington

- Demonstrated flexibility with a high lead volume and pop-up market; many groups booking within a 2-month window- Negotiated group room blocks consisting of 10-50 rooms on peak - Grew market share via acquisition of 5 new accounts while developing effective retention strategies reducing group churn- Nurtured business opportunities and strengthened local partnerships while attending community networking events- Participated in corporate training & education opportunities in various hotel locations around United States- Group Size: 10 - 50 guest rooms- Group Market: Sold guest rooms & event space to any group with 10-50 guest rooms on peak, including but not limited to the following speciality markets: -Tour & Travel-Government Per Diem-Wedding

Bellevue, Wa

- Managed both Event Planning groups / room blocks ranging in size from 10 – 200 guests and local Event Sales bookings of 2-200 guests- Actualized a total of 130 Event Planning Groups - Sold and Serviced a total of 160 local catering events worth $106,351.00 in total Room Rental & $369,944 in total Food & Beverage- Successful management of many pop-up Per-Diem groups with accuracy, speed, and understanding of the Group’s specific needs; along with other last minute events with an arrival date less than 2 weeks out.- Assisted with Pre-Opening of the new Hyatt Regency Lake Washington hotel

Bellevue, Wa

- Worked with Events Sales and Event Services Managers to detail new and recurring events being planned with the Hyatt- Created & distributed daily reports to the various hotel departments (In Room Dining, Banquets, Culinary, etc) to update hotel teams on the roles they would play in the upcoming events. - Daily use of various software programs: Envision, Opera, EMS, Daylight, Birchstreet, Passkey, etc.- Created Master Accounts and Room Blocks, processed payments, and created files for new and repeat groups- Assisted clients with any questions or concerns they had with their upcoming events.

Adna, Washington

- Processed student, teacher, and guest lunch payments- Transported cooked meals from the high school kitchen for service - Compiled and prepared daily deposits for both the elementary and high school lunch programs and insured each school’s cash drawers were balanced

St. Mary'S City, Maryland

- Worked with incoming international students at St. Mary's College of Maryland- Planned and lead excursions as part of the student's program; escorted students to and from the airport upon arrival / departure of their program- Prepared orientation materials for arriving international students- Worked with inquiring St. Mary's College students, advised students on the study abroad programs that best fit their goals

Global Learning Education Abroad Office - Pullman

- Pre-Advised students wishing to study abroad by leading "Cougs Abroad Advising Sessions" (Group and One-on-One)- Performed student outreach by acting in WSU's Pre-Departure Orientation skit, "The Wizard of Oz-tria" along with working at our on-campus study abroad fairs.- Various front office work in the Global Learning Office, where I answered emails, made copies of and organized promotional materials, and completed special projects as directed by the Study Abroad Advisors.

Bachelor Of Arts (B.A.), Political Science And Government

Minor in History

Study Abroad

High School Diploma