- Setting up the company requirements in line with the Regulations of the Kingdom of Thailand. - Business Development – Drafting and Execution of company Year-on-Year growth plan- Responsible for the company’s P&L - Accountable for team’s KPI’s, setting target’s, training and development needs, appraisals, etc.- Responsible for recruiting, selecting, orienting, training, motivating and leading the team. - Responsible for Implementing Brand Strategies - Responsible for providing direction for progressive growth- Design and execution of policies. - Accountable for reviewing and assessing contracts/agreements with recommendations. - Accountable for all companies Financial & Cash Management.- Responsible for all legal compliance of the company in line with the Regulations of the Kingdom of Thailand.

- Facilitating reviews of policies, rules, procedures and standards in accordance with specific organizational guidelines & HQ’s policies.- Administered and improvised the company’s governance framework, policies, rules, procedures and standards-aligned with specific organizational guidelines or HQ’s policies.- Studied and familiarized with all applicable rules, laws and regulations aligned with the specific organizational guidelines & HQ’s policies.- Communicating, coaching and training all employees about the company’s governance framework, policies, rules, procedures and standards-aligned with specific organizational guidelines & HQ’s policies.- Monitored, controlled and ensured smooth maintenance of all employees comply with specific organizational guidelines or HQ’s policies.- I have facilitated the auditing, reviewing, testing and developing all existing internal controls in each operational area.- Prepared and complied Compliance and Internal Control related report results to senior management aligned with specific organizational guidelines & HQ’s policies with recommendations for further improvement.- Handled Contract Management System in alignment with specific organizational guidelines & HQ’s policies.- Actively developed Compliance and Internal Control area.- Assisted the Legal and Risk Management Teams in relation to the internal investigation Protocol.- Executed other corporate lawful duties/assignments assigned by top management.- Conducted surprise inspections to operation stations.

- Client Mapping - generate, qualify, and expand the lists of prospective clients. - Tracked the prospective clients to explore the opportunity to open gates. - Responsible for selling staffing solutions to regional customers by understanding their manpower issues through calls and in-person meetings. - Ensured a positive client relationship and steadily increased the business. - Understanding companies other services and supported IT project sales team in business meetings. - Successfully negotiated and increased monthly sales in Thailand branch active account management with existing customer and developing new business through networking.- Maintain effective communication between the management and the Thailand branch. Actively participated in monthly regional sales conference calls.- The only local team member to be a part of core presentation team to introduce the company’s services to prospective clients in Thailand. - Analyse the client's requirements, discuss various solutions.- Practised various recruiting techniques and was successful in reaching passive niche candidates. - Actively participated with client meetings with hiring managers and ensured our the local team understands the hiring managers expectation. - Actively helped the local team in research activities to understand the client’s business and to customize screen processes. - Regularly meet the client hiring managers to discuss ways to improve our service and to address the open vacancies.- Consistently produced passive candidate pipeline through mapping and networking in different industries.- Screening applicants through interviews, analyzing body language reactions, speaking to references, comparing shortlisted candidates to the job description in order to describe the top 3 applicants.- Directly Coordinated interviews with the senior talents and followed up hiring managers and ensure pleasant service experience.- Part of core team in preparing monthly & quarterly reports.

- Reconciled transactions by comparing and correcting various data- Responsible for the operational function of financial- Responsible for the payment gateway and sales-based controlling - Liaising with the local and oversea teams for various financial reports.- Worked closely with the auditors to conduct their audits (both external and internal audit). - Monitoring of accounts account receivables details and reconcile with general ledger.- Responsible for ensuring compliance with established internal control procedures by examining records, reports, operating practices, and documentation.- Responsible for verifying Sale Report and Account Balance by comparing items to supporting documents.- Prepared control reports by collating, analyzing and summarizing operating information - Prepare and check sale summary report, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. - Updated analysed records in the internal system. - Responsible for timely reports to management regarding the finances of establishment. - Managing the customer service centre and setting up service processes.- Improving the policies and procedures of the customer service centre- Communicating the progress of service quality statuses, providing recommendations and asking questions in order to support the team in optimizing the Customer Service Business Process.- Developing and monitoring KPIs concerning customer satisfaction levels and operating status.- Supervising, coaching and motivating the Customer Service Team.- Responsible for preparing effective customer complaint management and customer relationship management processes.- Ensured an in-depth understanding of all products, services, promotions for team coaching.- Worked closely with the operation support team heads, marketing team heads and was actively involved in most of the management meetings.

- Managed Sales, Marketing and documentation- Managed key account customer support- Addressing issues in the marketing dept- Gathering of reports from various departments and summarising - Coordinate with the plant and support orders of customer and logistics departments.- Worked closely with the marketing manager to execute programs.

- Managed customer support team and ensured an increase in daily efficiently. - Monitor, train and enhance the efficiency of the team.- Designed & created promotions with the Marketing Team - Managed customer promotions for Thailand through phone, internet (Email, print media, Facebook, Line, Blog etc.)- To identify and issues in promotional activities and ensuring timely solutions.- Addressed customer issues/requests and timely reporting of unresolved cases to the concern managers. - Responsible for expanding New Hotels by screening and inspecting the supplier including new route/destinations where AirAsia plans to operate.- Vendor Management – Ensured Quality checks, Pricing checks and service level checks before vendor contracts are renewed. - Keeping an eye on competitors market rate and addressing issues related to price difference and promotional / deals with the supplier to get the best rate for packages.- Responsible for adding Hotel partners to join Marketing Campaign of AirAsiaGo & AirAsia.Com- Communicated with other departments such as PR Team, Accounting, Regional offices- Solving issues between team or supplier- To update hotel partners on AA News and Movement- Analysed the production and summarized timely weekly & monthly reports to Regional offices. - Managing Key Account and ensured win-win negotiate on rate promotions.

- Ensured smooth daily operations at the check-in counter, gate management and arrival hall.- I have coordinated critical information between teams.- Handling of check-in counters and timely managed to close any pending issues before the closing of check-in counter or departure time.- To alert the concerned supervisors on any delays in information to take necessary remedies.- Document management