Warren Gordon Email & Phone Number

Serving as an advocate resource, managing customer engagements, while meeting or exceeding company KPIs.Fielding customer’s business needs and providing customer feedback to internal shareholding departments.Connecting customers to relevant resources to improve overall customer experience.Enrolling customers in our customer referral program, identifying product usage gaps or additional product needs, and securing ROI during pricing discussions.Leading with empathy to an improved customer experience, alignment, and trust.Manage responsibilities and de-escalations using various retention risk measures, business impact and operational dashboards.Identify potential risk and establish an action plan to address known risk factors and collaborate with cross-functional partners.Collaborate with Sales to expand revenue within the customer base.Partner with internal escalation teams for efficient, high-quality resolutionPossess an understanding of Paycor’s product roadmap

This is a leadership role dedicated to heading up a team assigned to providing payroll services for small businesses. This experience is set for clients to entrust this team with the responsibility of handling their organization's payroll. In addition, I help to cultivate each advocate's career path, provide coaching, and give client support, whenever necessary. I also am the first to deal with escalated client issues, working to create a resolution that will lead to an ideal experience intended to enhance client relationships for long-term success.

Cleveland/Akron/Canton/Toledo, Ohio

• Led a field team of as many as seven Dealer Development Managers• Provided coaching and development to the field team in performance and career progression• Managed the sales results of Ohio/Pennsylvania market (126 store locations)• Built and maintained relationships with exclusive Metro by T-Mobile retail partners • Daily analysis of sales metrics and creating sales strategies • Enforced consistent brand guidelines adherence in store locations • Consistent attainment of assigned company sales targets

Northeast Ohio, United States

*Attained all set sales goals by 30% or more (monthly, quarterly).*Worked remotely as support for indirect/third party retail sales channels.*Served as the training lead for new employees in market launches.*Executed all support strategies/tactics for obtaining unit sales objectives.*Supported all other indirect channels in related areas including training, co-op advertising, marketing, third party compensation, and sales reporting.

Brisbane, California, United States

• Trained and motivated retailers on products and new product launches to drive improved product positioning • Worked closely with the training team to develop comprehensive training programs/curriculum and materials • Worked closely with the CEO to create effective presentations and materials • Delivered strong, high energy sales training presentations using Powerpoint. • Developed and Delivered Management Workshop • Trained Sales People for Retailers and Distributors • PPT creation – sales/trainings • New Hire Training – Creation and Delivery in all formats • Low Performers Training – Monster University – Creation and Delivery in all formats • Training support - Develop Literature, DVD’s, handouts, etc • Developed and Implemented E-learning

Independence, Ohio, United States

*Facilitated training for national retail store locations (i.e. Radio Shack, Wal-Mart)*Met and exceeded company sales goals and objectives*Autonomously worked to build brand loyalty among store associates*Built & enhanced relationships with store staff and management*Advised owners/leaders on sales strategies to increase revenue*Developed new training materials & collateral to enhance training sessions

Akron, Ohio, United States

*Trained & coached new employees*Assisted customers with account questions & issues*Met & exceeded monthly sales goals *Responsible for inventory management

Cuyahoga Falls, Ohio, United States

*Trained & coached new employees*Assisted customers with account questions & issues*Met & exceeded monthly sales goals *Responsible for inventory management

Master'S Degree, Business, 3.95

Project Management

Bachelors, Interpersonal Communications

Activities and Societies: BGSU President’s Leadership Academy, Office of Residence Life (Resident Advisor), Intramural Sports.