• Quickly and accurately diagnose advanced client technology issues using proprietary software and made solution-based repair recommendations to clients in a timely fashion• Performed hardware and software troubleshooting to diagnose electronic devices.• Contacted clients with repair status, communicating issues with repairs and recommended resolutions.• Facilitated repair queue management for client repairs, communications and shipping - receiving for company and client assets.• Ensured compliance to company procedures, back-end operations, and client data privacy regulations

• Handle clients' requests for technical assistance by email, over the phone, or in person • Maintained inventory of network electronics via log sheets• Troubleshoot any issues clients would have remotely over Teamviewer• Responsible for server monitoring, maintenance and backups• Handled computer software and hardware installations

• Installed operating systems and backups on hardware via imaging • Responsible for troubleshooting Windows and Mac based systems, as well as ordering parts to repair or build new computers• Resolved helpdesk tickets through the ticket submission system via calling, email, or physical analysis. • Deployed software updates from the Dell KACE platform based on request output. • Handled global hardware and software issues remotely via Teamviewer • Worked within Active Directory to modify user access and permissions• Worked alongside system admin and helpdesk in dealing with analysing system inefficiencies.

• Gathered analytical feedback from students on college operations and social media presence for improvement purposes. • Created college’s website analytics and recorded increases and decreases in traffic, altered promotions accordingly to aid with increasing student interest. • Developed spreadsheets that optimized communication with other universities, kept track of new enrolling students, and ordered print materials for the college. • Produced reports of changes in trends based on advertising and overall response to marketing programs via Google Analytics.• Provided scheduling for, promoted, and oversaw execution of major university events with high profile individuals. • Controlled social media sector of the college with daily updates on Facebook, Twitter, and Linkedin.

• Worked in AT&T's Dedicated Center for Privacy on a team of 8 people, handling highly sensitive information of customers and providing professional customer service in answering questions they had regarding their services and accounts.