Warren Bryan Email & Phone Number

Tallahassee, FL, US

Lead project management activities for various workstreams within a Workday HCM, Finance, and Payroll Implementation. Below are the details on the two main roles I filled during this implementation:1. Cutover Lead for the Workday HCM, Finance, and Payroll implementation:- Planned and managed the cutover process, including identifying system freeze dates.

- Serve as project manager for cross-campus implementation of scholarship administration tool, keep team of 20+ team members engaged, on-track, and aware of objectives, timeline, and deliverables. Manage multiple independent workstreams to completion.- Serve as project manager for implementation of verification outsourcing. Outline key deliverables.

• Carry out special projects as assigned by the University Registrar and Assistant Registrar, including serving as project manager and key team member for campus-wide scholarship software implementation
• Improve business practices by: assessing existing institutional policies and procedures, creating advanced Excel macros, and by querying UMD’s data warehouse using SAS Enterprise Guide
• Oversee annual production of the university’s 900+ page Undergraduate Catalog
• Create and improve documentation for carrying out various critical office functions
• Maintain accurate and confidential student records
• Provide consistent, high-quality customer service to various campus populations

• Provided exceptional customer service to the variety of populations that interact with UMD Admissions and Financial Aid (in-person, telephone, email)
• Analyzed phone and email communication trends to identify ways to improve customer service
• Overhauled CRM canned responses to ensure consistency of messaging throughout the office
• Used knowledge of Enrollment Management policies and procedures to solve problems for applicants and current students
• Gave information sessions to prospective students and their families, as many as 300 attendees at a time
• Created new onboarding materials for new representatives and student workers

• Created and implemented inbound content strategy that took website’s monthly pageviews from <700/month to >10,000/month
• Grew subscriber list 20,000% from <50 subscribers to >10,000 by designing lead magnets and optimizing site structure and content to generate subscribers
• Oversaw creation and launch of company’s first online course
• Create and manage newsletter and mailing list strategy; create drip sequences/email campaigns in Mailchimp to nurture leads and sell company’s products/course offerings
• Review Google Analytics and Google Search Console to identify ways to improve site and organic search performance
• Use Zapier to automate marketing activities

I came into this newly created position with the task of putting a public face on Enrollment Management in the UNC Greensboro campus community. Using a bi-weekly newsletter, the division website, and social media, I communicated the mission and purpose of Enrollment Management through creative and informative content for students, faculty, and.

Master Of Business Administration - Mba, Specialization In Information Systems And Business Analytics

Top MBA program providing expertise in essential areas of business, such as accounting, marketing, finance, supply chain management and.

Master Of Science - Ms, Kinesiology, Sport And Exercise Psychology

Bachelor Of Arts - Ba, Communication Studies