Lead project management activities for various workstreams within a Workday HCM, Finance, and Payroll Implementation. Below are the details on the two main roles I filled during this implementation:1. Cutover Lead for the Workday HCM, Finance, and Payroll implementation:- Planned and managed the cutover process, including identifying system freeze dates, coordinating with stakeholders, and leading mock cutovers- Developed a detailed cutover plan and project managed the cutover activities- Collaborated with the change management team to plan and execute communications around cutover and freeze dates- Presented cutover-related updates to program leadership- Created Smartsheet resources to support the cutover activities- Conduct go/no-go production readiness checkpoints and report results to leadership2. Payroll Testing Project Manager- Project managed the cross-functional payroll testing team comprising HCM and technical team members. Payroll was behind schedule and off-track before I joined the team. After I joined, the team went on to successfully complete the payroll test requirements mandated by the state's Central Payroll Bureau- Communicated project status updates to program and university leadership- Performed data analysis and work to automate testing processes and help expedite team progress and fail faster- Navigated complex team dynamics and gained buy-in from various stakeholder groups- Tracked and followed up on defects from identification to resolution, escalated blockers to program leadership and drove the project forward- Gained understanding of Workday HCM and Payroll data and processesDemonstrated strong project management skills:- Effectively planned and coordinated project activities across multiple workstreams- Fostered collaboration and alignment among cross-functional teams- Proactively identified and mitigated risks to keep the project on track- Provided clear and transparent communication to stakeholders at all levels

- Serve as project manager for cross-campus implementation of scholarship administration tool, keep team of 20+ team members engaged, on-track, and aware of objectives, timeline, and deliverables. Manage multiple independent workstreams to completion.- Serve as project manager for implementation of verification outsourcing. Outline key deliverables, consult with key stakeholders and SMEs on relevant details, and ensure completion. Outline and maintain ongoing processes to manage process post-implementation.- Design, develop, and main data extracts, queries, reports, statistical models, and visualizations,using advanced statistical tools to inform decision making related to recruitment, admissions,scholarships, financial aid, enrollment, retention, and graduation.- Ensure accuracy and efficiency of output and makes recommendations consistent with findings,campus enrollment goals, and university policy.- Ensure high data quality standards and efficient data flows.- Exercise analysis and independent judgment in working with campus partners to ensure thatmethods are consistent with federal, state, and university regulations.- Create documentation and training materials in a way that will be clearly understood andinterpreted by end-users, even those who might not be familiar with student information anddata environments.- Routinely produce scheduled and ad hoc internal and external reports (including benchmarksand comparisons related to quality and efficacy of the institution), and abide by strict adherenceto compliances and highest ethical standards in ensuring that the data is presented withintegrity.

• Carry out special projects as assigned by the University Registrar and Assistant Registrar, including serving as project manager and key team member for campus-wide scholarship software implementation• Improve business practices by: assessing existing institutional policies and procedures, creating advanced Excel macros, and by querying UMD’s data warehouse using SAS Enterprise Guide• Oversee annual production of the university’s 900+ page Undergraduate Catalog • Create and improve documentation for carrying out various critical office functions• Maintain accurate and confidential student records• Provide consistent, high-quality customer service to various campus populations

• Provided exceptional customer service to the variety of populations that interact with UMD Admissions and Financial Aid (in-person, telephone, email)• Analyzed phone and email communication trends to identify ways to improve customer service• Overhauled CRM canned responses to ensure consistency of messaging throughout the office• Used knowledge of Enrollment Management policies and procedures to solve problems for applicants and current students• Gave information sessions to prospective students and their families, as many as 300 attendees at a time• Created new onboarding materials for new representatives and student workers• Helped interview and onboard new student workers

• Created and implemented inbound content strategy that took website’s monthly pageviews from <700/month to >10,000/month• Grew subscriber list 20,000% from <50 subscribers to >10,000 by designing lead magnets and optimizing site structure and content to generate subscribers• Oversaw creation and launch of company’s first online course• Create and manage newsletter and mailing list strategy; create drip sequences/email campaigns in Mailchimp to nurture leads and sell company’s products/course offerings• Review Google Analytics and Google Search Console to identify ways to improve site and organic search performance• Use Zapier to automate marketing activities

I came into this newly created position with the task of putting a public face on Enrollment Management in the UNC Greensboro campus community. Using a bi-weekly newsletter, the division website, and social media, I communicated the mission and purpose of Enrollment Management through creative and informative content for students, faculty, and staff.-Created, wrote, edited, and distributed a bi-weekly e-newsletter to key stakeholders across campus that promoted student success and important Enrollment Management information.-Assessed divisional social media presences to determine best strategy for conveying Enrollment Management information over social media to students, created divisional social media accounts as well as strategy and brand for them, also collaborated with division offices to create divisional content calendar, evaluate and track with Hootsuite-Managed the Vice Chancellor's Twitter and created a social media strategy to align with divisional and institutional missions of student success. Included attending university events and staying up to date on events in the campus community and scheduling out posts in to the future-Updated and maintained the division website using WordPress and supported the creation and distribution of written communications (letters and emails) to students and other key audiences in support of EM initiatives.