• Accountable for driving the automation of monitoring software and manual processes for the leading provider of e-commerce and master data management (MDM) services with over 500 employees across 5 global locations• Report to the Team Lead of Systems & Engineering and work as part of a 5-person team in an Agile environment• Collaborate with business analysts, development teams, and infrastructure specialists to build new solutions • Research and uncover new technologies to streamline the production operations and optimize core procedures • Consult on complicated deployment initiatives for larger enterprise customers to achieve project specifications• Assess, update, and replace existing tools and prepare and update documentation for technical project design Key Achievements:✔ Dramatically reduced client downtime by standardizing templates, overhauling monitoring systems (New Relic, Zabbix & Grafana), and instituting an automation pipeline using Terraform and Jenkins to roll-out hosting solutions✔ Minimized the number of missed system alerts by introducing a centralized monitoring solution using Grafana that enriched data transparency by using a single consolidated analytics dashboard rather than multiple disparate tools✔ Played an integral role in saving relationships with some of the largest clients with contracts exceeding 7 figures by seamlessly taking over delayed deployment projects and realizing the updated milestones and go-live timelines

• Oversaw the full cycle planning and execution of multiple concurrent deployment projects for Pivotree and clients• Led all aspects of the projects from initial consultation through to go-live session and post-implementation support• Built and nurtured client relationships to understand needs and define project scope and system specifications • Partnered with development teams to shape network and system architecture according to business requirements• Tested and monitored various systems and applications to isolate bottlenecks and guarantee continual availability • Engineered and maintained the network infrastructure consisting of Windows, Linux, and virtual products• Performed troubleshooting and investigations to uncover technical problems and integrate lasting solutions• Tasked with installing, configuring, and upgrading a wide range of databases to ensure information integrity Key Achievements:✔ Relied upon by senior leadership to oversee the most complex and challenging deployment projects during tenure at Pivotree and earned requests from clients to resolve escalated support issues after the projects were handed off✔ Orchestrated the largest and most elaborate project in Pivotree history at the time and received glowing feedback from the client for deploying over 130 servers in a tight deadline with limited resources and several scope changes✔ Strengthened customer satisfaction and retention levels for master data management (MDM) accounts by implementing the first tools for monitoring MDM systems to maximize infrastructure availability and performance✔ Received a recognition from the CEO for effectively managing up to 10 active projects during a shorthanded period

• Administered the technical infrastructure for the glove manufacturing company with $10+ million in yearly revenues • Made use of Microsoft 365 and Office 365 to improve team collaboration• Supported the day-to-day operations at the Ontario and Newfoundland facilities by addressing technical issues • Mandated with implementing, updating, and repairing various hardware, software, and networking equipment Key Achievement:✔ Substantially boosted the efficiency and security of the employee communications by upgrading the plant Wi-Fi capabilities and establishing a new VoIP phone system to replace the outdated public address (PA) system

Deployment Coordinator & Commvault Administrator | Tenzing Managed IT Services – Toronto, ON 2011 to 2014• Coordinated up to 13 deployment projects and provided 2nd and 3rd level support to internal and external clients• Controlled the Commvault Systems across 5 sites and served as a Subject Matter Expert for multiple teams• Served as the on-call contact for emergency situations and tracked backup usage to avoid over allocation• Devised and delivered training programs to educate team members on company policies and best practices • Prepared technical documentation and balanced schedule and storage policies to evenly spread the server loadKey Achievement:✔ Decreased failure rate from over 50% down to under 5% by enhancing processes and eliminating reliability issues

•Monitoring various tools (up.time, Nagios, Uptrends) and take action based on customer-driven procedures•Troubleshooting OS (both Windows Server 200x and LAMP stacks) and Hardware-level issues as a second-level resource, including analysis of pertinent event logs, monitoring tool output, and system-generated emails•Using both Hyper-V Manager/VMWare vCentre to manage vservers, including changing vserver CPU/RAM specifications, managing snapshots, adding/removing virtual hardware•Configuring and troubleshooting IIS and Apache to support multi-site, SSL, and load-balanced solutions•Training new team-members and providing coaching to the existing team•Using Windows Failover Cluster Manager to support both SQL Clustered services and the Hyper-V Cloud platform, as well as SAN storage management•Provided exceptional customer service to high profile clients•Managed user permissions with Active Directory•Troubleshooting mail issues with Qmail, Exim, Exchange, changing user quotas and creating new email accounts•Performing Policy changes on Juniper ISG/SSG and Linux IPTABLES-based firewalls•Troubleshooting Load-Balancing issues between servers and both the BIG-IP F5s and Linux LVS load-balancers, recommending configuration changes to the Networking team•Running performance and utilization reports from various tools (NetFlow Analyzer, up.time, Qnet) and recommending upgrades to customers based on the data•Updating internal documentation (Sharepoint + Visio) to reflect customer environment and personnel changes