Warren Budgell Email & Phone Number

Toronto, Ontario, Canada

• Accountable for driving the automation of monitoring software and manual processes for the leading provider of e-commerce and master data management (MDM) services with over 500 employees across 5 global locations
• Report to the Team Lead of Systems & Engineering and work as part of a 5-person team in an Agile environment
• Collaborate with business analysts, development teams, and infrastructure specialists to build new solutions
• Research and uncover new technologies to streamline the production operations and optimize core procedures
• Consult on complicated deployment initiatives for larger enterprise customers to achieve project specifications
• Assess, update, and replace existing tools and prepare and update documentation for technical project design Key Achievements:✔ Dramatically reduced client downtime by standardizing templates, overhauling monitoring.

• Oversaw the full cycle planning and execution of multiple concurrent deployment projects for Pivotree and clients
• Led all aspects of the projects from initial consultation through to go-live session and post-implementation support
• Built and nurtured client relationships to understand needs and define project scope and system specifications
• Partnered with development teams to shape network and system architecture according to business requirements
• Tested and monitored various systems and applications to isolate bottlenecks and guarantee continual availability
• Engineered and maintained the network infrastructure consisting of Windows, Linux, and virtual products

Point Leamington, Newfoundland

• Administered the technical infrastructure for the glove manufacturing company with $10+ million in yearly revenues
• Made use of Microsoft 365 and Office 365 to improve team collaboration
• Supported the day-to-day operations at the Ontario and Newfoundland facilities by addressing technical issues
• Mandated with implementing, updating, and repairing various hardware, software, and networking equipment Key Achievement:✔ Substantially boosted the efficiency and security of the employee communications by upgrading.

Toronto, Ontario

• Deployment Coordinator & Commvault Administrator | Tenzing Managed IT Services – Toronto, ON 2011 to 2014
• Coordinated up to 13 deployment projects and provided 2nd and 3rd level support to internal and external clients
• Controlled the Commvault Systems across 5 sites and served as a Subject Matter Expert for multiple teams
• Served as the on-call contact for emergency situations and tracked backup usage to avoid over allocation
• Devised and delivered training programs to educate team members on company policies and best practices
• Prepared technical documentation and balanced schedule and storage policies to evenly spread the server loadKey Achievement:✔ Decreased failure rate from over 50% down to under 5% by enhancing processes and eliminating.

Toronto Ontario

• Monitoring various tools (up.time, Nagios, Uptrends) and take action based on customer-driven procedures
• Troubleshooting OS (both Windows Server 200x and LAMP stacks) and Hardware-level issues as a second-level resource, including analysis of pertinent event logs, monitoring tool output, and system-generated emails
• Using both Hyper-V Manager/VMWare vCentre to manage vservers, including changing vserver CPU/RAM specifications, managing snapshots, adding/removing virtual hardware
• Configuring and troubleshooting IIS and Apache to support multi-site, SSL, and load-balanced solutions
• Training new team-members and providing coaching to the existing team
• Using Windows Failover Cluster Manager to support both SQL Clustered services and the Hyper-V Cloud platform, as well as SAN storage management