Warren Capps Email & Phone Number

Remote

Provided narrative based assistance to blind / low vision clients via a real-time computer interface.Utilized audio, video, and global positioning feeds to assist with diverse tasks such as navigation, travel, reading, work, school or home-based tasks.Leveraged third party software to record all customer interaction for quality control and follow up.Maintained strict confidentiality of all customer and business information.Executed broad based computer skill set using a variety of software packages in a dynamic and real time environment.Interfaced with customers in a respectful and compassionate manner to achieve the desired task completion.Demonstrated flexibility with client requests by utilizing a broad life skills knowledge base.

Western Region

Obtained accurate insulating fluid samples from high voltage transformers while following all sampling procedures and safety regulations. Completed paperwork for each job thoroughly and accurately.Interpreted lab data, demonstrated individual testing knowledge, utilized industry knowledge for customer briefings. Maximized ability to identify upgrade opportunities Determined and recommended additional opportunities–Field Service/ upsell. Provided superior customer service in dangerous and challenging environments.Maintained company vehicle to SDMyers standards.Maintained proper record of equipment, safety personal protective equipment, and provided accountability for company property and Per Diem finances.Obtained purchase orders and customer signatures as needed.Followed international and interstate shipping procedures and policies to ship samples promptly and accurately.Received and maintained certifications via OSHA, TWIC, MSHA, and site-specific customer safety training.Maintained current First Aid /CPR certifications.

Turlock, California

Supervised sixteen student camera operators and front desk personnelStaged Distance Learning classrooms for interactive courses.Established connectivity with remote sites via teleconferencing equipment.Troubleshoot distribution of instructional materials and exams to and from remote sites.Maintains up-to-date records, and calendars for Distance Learning classrooms, video conferencing and television production studio.Trained student camera operators and front desk personnel.Created training materials to support Distance Learning instruction.Monitored quality control in classrooms.Oriented faculty to Distance Learning classrooms.Assisted with media production in studio and field environments.Provided primary contact for media format transfers for instructional use.Maintained currency with new technology and advances in the field of education and digital media production.

Maintained best possible quality of transmitted instruction in a Distance Learning environment.Staged Distance Learning classrooms for remote instruction.Maintained recording capabilities of Distance Learning classrooms.Maintained calendars for Distance Learning classrooms and television studio.Monitored student camera operators.Maintained relationships with faculty, students and remote site personnel to support Distance Learning classes. Monitored distribution of instructional materials and exams to and from remote site.Served as back-up camera operator.Maintained statistical data and quality control data for classrooms.Setup and maintained camera and recording equipment in classrooms and field environments.Preformed transfer of media formats to support instructional goals.

Master Of Arts (Ma), History

Activities and Societies: Alpha Phi Omega Advisory Chair for AHK Chapter

Bachelor Of Arts (B.A.), History

Associate Of Science (A.S.), Clinical Laboratory Science/Medical Technology/Technologist