Warren Dutton Email & Phone Number

Mumbai, Maharashtra, India

• Identified underperforming individuals and created a bottom quota list, analyzing their impact.• Monitored calls and provided feedback to improve communication and soft skills.• Conducted sessions for new hires to familiarize them with job requirements from a soft skill perspective.• Generated weekly and monthly reports to track progress, challenges, and solutions for advisors in the bottom quota.• Maintained a comprehensive database of monitored calls, conducted feedback, sessions, and Coordinated with Team Leads for Canada and U.S. processes to provide regular interventions for floor interventions.• Participated in candidate selection interviews with Assistant Managers for Canada and US.

Mumbai, Maharashtra, India

• Managed customer relationships and resolved issues related to banking services.• Ensured efficient and concise user interactions.• Assisted customers with their daily banking requirements.• Managed, identified, and resolved fraud and disputes.• Successfully resolved 30+ complaints in a timely and effective manner.• Complied with brand mandates to ensure customer satisfaction.• Professionally handled calls and complaints.• Led and managed a team of 15 in the absence of Team Leads.

Mumbai, Maharashtra, India

• Headed the quality control department for the service team.• Conducted regular checks to monitor and examine the functionality of instruments before dispatch.• Provided critical and constructive feedback to improve the quality of work.• Maintained detailed records of tested products and failure reports for analysis and prevention.

Koparkhairne

• Successfully installed and commissioned gas detectors, gas analyzers, and dew point meters across various locations in India.• Supervised the training of new recruits and contributed to the company's work culture evolution.• Provided valuable insights from site visits to customize solutions for different users• Conducted troubleshooting, fault finding, and calibration of gas detection instruments.• Overhauled and calibrated dew point instruments both in-house and on-site.• Provided technical support to clients and performed service and calibration of gas detectors and dew point meters on-site.• Demonstrated proper techniques and operation of devices to clients.• Established maintenance procedures to ensure accurate and long-lasting performance of instruments.

Mumbai, Maharashtra, India

• Worked in the Repair/Service Department.• Aligned and completed assigned jobs within designated timeframes.• Engaged in various on-site jobs within the factory premises, acquiring additional skills beyond the assigned area.• Maintained positive working relationships with supervisors, seniors, and co-workers.

I.T.I, Electronics, Distinction

12 Th, Science

Diploma, Electronics And Telecommunication, First Class