Warren Dutton

Warren Dutton Email and Phone Number

Experienced and results-driven professional with a proven track record in voice coaching, customer service, and quality control. Ex Service Engineer (Instrumentation) @ Teleperformance
paris, île-de-france, france
Warren Dutton's Location
Mumbai, Maharashtra, India, India
About Warren Dutton

Adaptable and versatile professional with a proven track record in diverse roles and industries. - Skilled in analyzing soft skills, providing valuable feedback, and generating comprehensive reports. Experienced in training and developing new hires to enhance performance and improve soft skills. Strong communication and telephone etiquette. Detail-oriented with keen data analysis and problem-solving abilities. Committed to delivering exceptional customer support and driving team success. Known for strong work ethic, meeting timelines, and aligning with brand mandates. Excellent interpersonal skills foster positive relationships with colleagues, superiors, and clients.- Professionally skilled in fault finding and issue analysis of safety equipment hardware, proficient in troubleshooting misfiring or faulty instruments. Exceptional in providing timely and comprehensive AMC reports and ensuring quick and efficient installations across multiple sites in India.

Warren Dutton's Current Company Details
Teleperformance

Teleperformance

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Experienced and results-driven professional with a proven track record in voice coaching, customer service, and quality control. Ex Service Engineer (Instrumentation)
paris, île-de-france, france
Employees:
99624
Warren Dutton Work Experience Details
  • Teleperformance
    Voice Coach
    Teleperformance Mar 2022 - Present
    Mumbai, Maharashtra, India
    • Identified underperforming individuals and created a bottom quota list, analyzing their impact.• Monitored calls and provided feedback to improve communication and soft skills.• Conducted sessions for new hires to familiarize them with job requirements from a soft skill perspective.• Generated weekly and monthly reports to track progress, challenges, and solutions for advisors in the bottom quota.• Maintained a comprehensive database of monitored calls, conducted feedback, sessions, and Coordinated with Team Leads for Canada and U.S. processes to provide regular interventions for floor interventions.• Participated in candidate selection interviews with Assistant Managers for Canada and US.
  • Teleperformance
    Senior Advisor
    Teleperformance Jul 2019 - Feb 2022
    Mumbai, Maharashtra, India
    • Managed customer relationships and resolved issues related to banking services.• Ensured efficient and concise user interactions.• Assisted customers with their daily banking requirements.• Managed, identified, and resolved fraud and disputes.• Successfully resolved 30+ complaints in a timely and effective manner.• Complied with brand mandates to ensure customer satisfaction.• Professionally handled calls and complaints.• Led and managed a team of 15 in the absence of Team Leads.
  • Hnl Systems Pvt. Ltd.
    Senior Services Engineer
    Hnl Systems Pvt. Ltd. Apr 2017 - Dec 2018
    Mumbai, Maharashtra, India
    • Headed the quality control department for the service team.• Conducted regular checks to monitor and examine the functionality of instruments before dispatch.• Provided critical and constructive feedback to improve the quality of work.• Maintained detailed records of tested products and failure reports for analysis and prevention.
  • Hnl Systems Pvt. Ltd.
    Service Engineer
    Hnl Systems Pvt. Ltd. May 2016 - Mar 2017
    Koparkhairne
    • Successfully installed and commissioned gas detectors, gas analyzers, and dew point meters across various locations in India.• Supervised the training of new recruits and contributed to the company's work culture evolution.• Provided valuable insights from site visits to customize solutions for different users• Conducted troubleshooting, fault finding, and calibration of gas detection instruments.• Overhauled and calibrated dew point instruments both in-house and on-site.• Provided technical support to clients and performed service and calibration of gas detectors and dew point meters on-site.• Demonstrated proper techniques and operation of devices to clients.• Established maintenance procedures to ensure accurate and long-lasting performance of instruments.
  • Godrej And Boyce Private Limited
    Internship Trainee
    Godrej And Boyce Private Limited Aug 2011 - Jul 2012
    Mumbai, Maharashtra, India
    • Worked in the Repair/Service Department.• Aligned and completed assigned jobs within designated timeframes.• Engaged in various on-site jobs within the factory premises, acquiring additional skills beyond the assigned area.• Maintained positive working relationships with supervisors, seniors, and co-workers.

Warren Dutton Skills

C++ Windows C

Warren Dutton Education Details

  • St Joseph'S I.T.I, Kurla, Mumbai
    St Joseph'S I.T.I, Kurla, Mumbai
    Distinction
  • St Josephs  Valsad
    St Josephs Valsad
    Science
  • St. Xavier'S Technical Institute, Mahim, Mumbai
    St. Xavier'S Technical Institute, Mahim, Mumbai
    First Class

Frequently Asked Questions about Warren Dutton

What company does Warren Dutton work for?

Warren Dutton works for Teleperformance

What is Warren Dutton's role at the current company?

Warren Dutton's current role is Experienced and results-driven professional with a proven track record in voice coaching, customer service, and quality control. Ex Service Engineer (Instrumentation).

What schools did Warren Dutton attend?

Warren Dutton attended St Joseph's I.t.i, Kurla, Mumbai, St Josephs Valsad, St. Xavier's Technical Institute, Mahim, Mumbai.

What skills is Warren Dutton known for?

Warren Dutton has skills like C++, Windows, C.

Who are Warren Dutton's colleagues?

Warren Dutton's colleagues are Joan Vargas Sanchez, Edith Cardenas, Beena Verma, Tripti Kedia, César Gabriel Romo Castro, Zaid Khan, Ashish Sharma.

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