My mission will be to build and drive the effectiveness of the Zanders Treasury Technology Support function by defining objectives for the organization, setting the strategy, building a team, implementing processes that scale, and tracking metrics to help us understand how to evolve the organisation as we scale.

Service Delivery Manager on a large, multi-year, enterprise-wide transformation program that will replace more than 1400 EY business systems and related processes with an integrated SAP centric solution that will standardize and harmonize activities throughout the organization and significantly improve how we manage our business. - Accountable for the delivered solution and services, in line with defined service targets, to the Global user community - Implementing and Chairing an effective CAB - Demonstrating high-level leadership skills in the management and direction of local and remote service support analysts and a team lead, across the integrated application landscape - Consulting directly with clients and suppliers to ensure they were fully informed of all changes and developments been delivered within the solution - Managed daily triage to ensure the timely and satisfactory resolution of production impacting incidents across the S2P & cross-functional impacting areas - Lead with the restoration of service and investigation of incidents of critical or high priority to ensure that specific actions are agreed and undertaken to determine the root cause and then deliver the relevant fix safely and without impact on the production environment. - Lead S2P portfolio & road map definition workshops for future releases - Manage change impact assessments and co-ordinate the solutioning and delivery provided by third party vendor

Global implementation of an integrated SAP solution• Managed the testing for the Upstream Exploration & Production division of BP (includes integrated components of SAP SRM/ECC, VIM, BI, Maximo Work Management and Ariba Marketplace) which led the successful deployment of the solution to 7000+ users• Defined global user test approach/strategy for cross functional participation across the upstream program of work• Responsible for building testing capability, ensuring that the development of testing processes, standards, and capabilities, across the organisation, are met as per expectation• Ensured test teams followed testing standards, guidelines, and methodology as specified in the testing approach• Identify, manage and control the risks associated with the test strategy and plans• Agree Entry/Exit criteria with senior stakeholders and programme managers for each test phase, ensuring business acceptance and alignment to the business strategy• Managed planning (resource & test script), execution and support throughout test cycles - system, integration, user acceptance and regression testing• Led defect management / triage meetings with the business & technical teams• Produced execution dashboards and management information for senior stakeholders• Managed priority & delivery of defect fixes across the program of work• Managed relationships with 3rd party service providers and end users across geographically dispersed locations• Assessment & recommendations of automated test tool & strategies ( HP Load Runner )• Provision of expert support during data conversion, test cycles and Early Life Support activities• Management & delivery of continuous improvement initiatives

• SME for the Global Back Office SAP solution across end-2-end processes and integrated components incl. trading, shipping, pricing and billing incl. SD, FI/CO, VIM & MI reporting• Managed & prioritised test case build & execution based on criticality of the business operation• Tracked requirements to test case build to verify 100% test case/script coverage to functional spec• Managed the testing & delivery of solution enhancements throughout the test phases, unit, SIT, user testing to ensure build met functional specifications• Led defect management / triage meetings with the business & technical teams • Successful transitioned key monitoring interfaces to third party offshore service providers. • Management & support of the global oil MI reporting solution with key accountability of providing assurance that the solution was stable, management information was reliable and accurate and always available.

• SME in the eSolutions team, worked with the solution architects to ensure systems, infrastructure & core .NET web services were fully developed and functioning in accordance with technical specifications and agreed standards. • Managed data & ETL processes from legacy to new solution.• Led the successful testing and delivery of the new Global Oil Integration Layer. • Produced training materials & trained internal & offshore teams on new processes & technical aspects of the new solution.

• Responsible for the design, build, test and admin of the company’s SQL databases, Intranet & external websites. • Successfully delivered an automated management reporting solution