Manager, Lounges And Performance
Holding the overall responsibility for: • Cost management and performance of the seven 'First and Business class' lounges totaling 55,000 sqm at Dubai International Airport • Food and service management of our catering supplier, Emirates Flight Catering, to ensure consistent quality and service at all times • Cost control management of a multi-million-dollar budget through monthly reviews • Menu engineering coordination to reduce wastage • The performance of 2,700 Emirates Airport Services ground staff • Performance correction through formal coaching, team development. Liaising with work place coaches for identification and formalization of training courses • All aspects of refurbishment activitiesAdditional tasks and achievements: • Managing a team of five Lounge Duty Managers, 270 Emirates personnel; as well as in charge of the overseeing the hiring, training, and professional growth of employees to ensure consistent and excellent customer service • Reviewing, monitoring, improving operational service standards • Delivering to management realistic targets and KPI’s for consistent growth • Achieving 5% reduction in costs by re-negotiating/reviewing 3rd party contracts processes and procedures • Utilizing workplace performance management systems to highlight, track and monitor. • Rewarding through recognition, personal development and promotion. • Investigating the misconduct, disciplinary hearings and terminations.
