Warren Jimenez Email & Phone Number

San Jose, Costa Rica

TrafficOversee and manage global trafficking for multiple clients and ensure best-in-class service delivery in all marketsEstablish/refine processes and training parameters to ensure flawless, on-time execution by operational teamsOrganize and centralize, where possible, process and technologies to deliver specific client needs (taking local nuances into account)Data Management and ReportingLead agency and client in developing and deploying data management and reporting solutionsIn partnership with Global TAAG Leader, develop and enforce nomenclature to better manage data across the organizationCoordinate with analytics teams to ensure data (from varied sources) can be easily fed into internal and/or outsourced tools and systemsTechnology Partners, Tools and SystemsOversee the deployment of digital technology solutions and partnerships, such as ad servers, data management tools, media planning/buying and billing systems, that deliver against client and organizational needsConsultationRepresent client’s needs within the marketplace to meet current and future needs – and identify where new value can be created for Agency and our clients.

Heredia, Costa Rica

TrafficOversee and manage global trafficking for multiple clients and ensure best-in-class service delivery in all marketsEstablish/refine processes and training parameters to ensure flawless, on-time execution by operational teamsOrganize and centralize, where possible, process and technologies to deliver specific client needs (taking local nuances into account)Data Management and ReportingLead agency and client in developing and deploying data management and reporting solutionsIn partnership with Global TAAG Leader, develop and enforce nomenclature to better manage data across the organizationCoordinate with analytics teams to ensure data (from varied sources) can be easily fed into internal and/or outsourced tools and systemsTechnology Partners, Tools and SystemsOversee the deployment of digital technology solutions and partnerships, such as ad servers, data management tools, media planning/buying and billing systems, that deliver against client and organizational needsConsultationRepresent client’s needs within the marketplace to meet current and future needs – and identify where new value can be created for Agency and our clients.

Costa Rica

Costa Rica

ADS Team Manager

Costa Rica

Heredia

Costa Rica

• Delegated responsibilities to team members to enhance participation and promote development for internal promotions. • Handled escalated issues from external clients and escalate issues to internal clients as necessary. • Obtained commitment from subordinates, efficiently execute tasks and supervise results personally• Created effective performance improvement and professional development plans for the team• Discipline direct reports as needed. • Guide team management in addressing the team’s needs and concerns, performance and motivation issues and conflicts. • Build a positive workplace. • Recognize team and individual efforts and celebrate achievements. • Attendance to every new hires class for presentation purposes and motivation, prior to their transition phase.• Ensure timely, accurate and consistent delivery of client-specific information and updates to associates. • Identify common and / or critical customer handling issues and escalate it to Team Manager with recommended solutions

Costa Rica

 Team Leader in charge of:• Delegated responsibilities to team members to enhance participation and promote development for internal promotions. • Handled escalated issues from external clients and escalate issues to internal clients as necessary. • Obtained commitment from subordinates, efficiently execute tasks and supervise results personally• Created effective performance improvement and professional development plans for the team• Discipline direct reports as needed.• Attrition/Turnover Control – A strict follow-up will be made to each Team Supervisor in relation to attrition/turnover of his/her team. • Guide team management in addressing the team’s needs and concerns, performance and motivation issues and conflicts. • Build a positive workplace. • Recognize team and individual efforts and celebrate achievements. • Attendance to every new hires class for presentation purposes and motivation, prior to their transition phase.• Ensure timely, accurate and consistent delivery of client-specific information and updates to associates. • Identify common and / or critical customer handling issues and escalate it to Team Manager with recommended solutions

Costa Rica

 Subject Matter Expert as a resource for my teammates and the Team Leaders to:• Analyze data and identify trends• Provide and receive feedback• Review performance to identify strenghts and development needs• Manage escalated calls• Communicate changes in process and procedures• Provide trainings and schedule certifications• Submit QA disputes• Work on performance improvement initiatives• Among other Team lead tasks

Costa Rica

 Verizon Tech support Agent• HDSL tech support, overall modem configuration and computer configuration• New service installation• Dispatch field technitians after TS is exhausted

Costa Rica

 Spirir Airlines customer service representative• Flight status, new reservations, ticket changes.• Sales oriented.